Fidelis Recovery Management or FRM is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Fidelis Recovery Management, LLC (FRM) is a third-party collection agency based in Georgia. FRM has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and threatening to take actions that cannot legally be taken. If FRM has contacted you about past due financial obligations,be sure you know your rights before you take action.
The harassing company pays our fees.
They’re legit. According to the Better Business Bureau (BBB), Fidelis Recovery Management, LLC is a legitimate collection agency, founded in 2013. The BBB established a profile page for FRM in 2014. Buzzfile estimates FRM’s annual revenue at $299,000 and the size of its headquarters staff at 2 employees.
According to its website, FRM “assists…clients in building long-term synergistic relationships. At on-boarding, FRM develops a strategic plan to maximize client revenue… cultivated with the preservation of future customer retention in mind.” FRM utilizes a “balanced and effective approach not only to increase…cash flow in the short-term, but also to plant…the foundation for future growth.” FRM states that it “is committed to providing the highest quality of ethical collection business services, benefiting the consumer, customer, employees, and communities.”
FRM works “with some of the largest hospitals in the country,” as well as “the City of Atlanta and others in need of collection services.” FRM’s medical collections division accepts delinquencies from healthcare providers ranging from the “sole practitioner dental practice, …oral surgeon or …orthodontist” to those “as large as franchise businesses with multiple locations.” Their medical collection services include extended back office (EBO) receivables management; a pre-collection “diplomatic recovery program” to “recover delinquent accounts by maintaining a positive relationship with… customers”; and third-party collection services that employ a staff “trained in avoiding confrontations and …putting the value of the healthcare provider’s brand first.”
FRM’s property rental division provides collection services, including “credit reporting, skip-tracing, and effective, user-friendly collection letters and calls to follow-up on… judgments.” They also provide litigation services and investigators who specialize in skip tracing for property managers. FRM also acts as a debt purchaser, buying delinquent accounts such as credit cards, retail accounts, medical receivables, automotive loans, student loans, and commercial loans.
FRM states that its “account representatives are trained to comply with the Fair Debt Collection Practices Act (FDCPA) and other federal, state, and local consumer protection laws.” However, their website does not provide any links or references to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of January 2019, the BBB has closed 4 complaints against FRM in the preceding three years, all of them in the previous 12 months. Almost all of those complaints cited problems with billing and collections. Since May 2015, the Consumer Financial Protection Bureau (CFPB) has closed 10 complaints against FRM. Justia lists at least 5 cases of civil litigation involving FRM .
Fidelis Recovery Management, LLC
3300 Highlands Parkway, Suite 295
Smyrna, GA 30082
Telephone:(404) 268-8994
Website: http://www.fidelisrecovery.com/
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely FRM would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. Here are some Sample Complaints
Complaints against Fidelis Recovery Management cite problems resulting from disputes about the validity of debts, the accuracy of information reported to the credit reporting agencies, and harassment. In December 2017, a complainant stated that his call log indicated he had missed a call from FRM. When he called back, the FRM representative“told him that he owed a medical bill from 2012” after being seen at a local hospital. FRM allegedly told the complainant that he owed “$200+” and wanted to know how he “intended to pay.” The complainant stated that he has been continuously insured since 2012, and that if he had been seen then “that there has to be some error.” The FRM representative allegedly told him that “he hears it all the time; … that the complainant has…to handle his business; and that the debt…would go on his credit report if he didn’t pay.” The complainant stated that he had “never received anything from FRM by mail and the guy on the phone was treating him as if he were lying.” He concluded by stating that he does “not trust these people to have his personal information as he finds them completely unprofessional.” FRM responded by stating that the complainant was “not aware that he had many accounts with… the Medical Center;… that the complainant refused to pay the account;… and that … FRM had closed the account.” The complainant rejected the attempted resolution, insisting he has been continuously insured, and that FRM’s refusal to cooperate was “abhorrent.” He also stated that FRM “is very heavy-handed in the way they go about collecting money from people and like to use scare tactics instead of trying to resolve situations.” He stated that “the person he dealt with…was no professional and shouldn’t be working at any type of business where money is involved.”
In July 2017, a complainant stated he had paid an agreed settlement to Fidelis Recovery Management to resolve a debt with a local hospital, but “the amount was never applied to the outstanding debt.” Specifically, the hospital bill “was in the amount of $562.91,” and the complainant paid “a settlement amount of $275.00 for all outstanding debts owed to the hospital.” However, “no monies were applied to the outstanding debt.”He stated that he felt he “was scammed by this company because the information is still showing on his credit report.” In its response, FRM simply denied any wrongdoing, stating that the complainant had “paid a settlement on the account and that FRM reported the settled-in-full amount to their client, and…also sent a letter.” FRM’s response also falsely stated that “Fidelis Recovery Management does not report accounts to the credit bureaus.”
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
But here’s the rub: If you want to enforce your rights, or recover money for violations — you need to sue. These laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“With your help the nagging collection calls have finally ceased! I was thrilled I was also able to get damages from the collection agency. I am unable to adequately express my joy. I am so thankful I made the call.”
“When I first emailed the office, I was not exactly sure what they could do for me. I had an idea, but they responded back with everything I could expect to take place. I never believed I would be receiving a check, it was definitely a silver lining. I highly recommend them to anyone seeking customer legal services.”
“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
We can absolutely help. Call us today.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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