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Glasser and Glasser or G&G is a Virginia-based class-action and personal injury law firm that also specializes in third-party debt collection. G&G has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including attempting to collect debts not owed. If you have been contacted by G&G, make sure you understand your rights before responding.
According to the Better Business Bureau (BBB), Glasser and Glasser, P.L.C. was founded in 1932. The BBB established G&G’s profile page in 2003. G&G is listed as a collection attorney firm.
According to its website, Glasser and Glasser “has earned a reputation for strongly advocating the rights of its clients and delivering outstanding service with the highest levels of integrity and professionalism.” G&G’s goal is to always exceed its clients’ expectations.
G&G’s legal staff provides “top quality legal representation in diverse areas of practice, including: claims against pharmaceutical companies for personal injury and death due to undisclosed or under-disclosed adverse reactions; representation of victims of toxic substances, including asbestos and other poisonous materials; personal injury involving vehicles, machines, and defective equipment; …commercial disputes; …representation of banks, credit unions, and financial service companies in the foreclosure of real estate-secured debt and related litigation and services; …expert testimony in the area of legal ethics; and arbitration.” In addition, Glasser and Glasser provides third-party debt collection litigation, including “recovery of debt of all kinds in the public and private sectors and representation of creditors in bankruptcy proceedings and other commercial litigation.”
G&G’s collections law page provides access to many services, including account resolution; online and postal payment information; contact request forms; document request forms; compliments; complaints; and information for potential clients. Their website does not provide links or references to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 8 complaints against Glasser and Glasser, P.L.C in the past three years, with 3 closed in the past 12 months. Most of those complaints allege problems with billing and collections. Since May 2016, the Consumer Financial Protection Bureau (CFPB) has received 2 complaints about G&G. Justia lists at least 2 cases of civil litigation involving G&G.
Absolutely. Here are some Sample Cases against Glasser and Glasser, P.L.C.
Complaints against Glasser and Glasser cite problems resulting from dissatisfaction with the law firm’s focus on legal procedure over the personal interests of consumers. In May 2017, a complainant indicated he had been unable to work as a provider of roadside assistance because his license had been suspended for non-payment as a result of a communication error with G&G. The complainant had contacted G&G the previous March and requested “the payoff amount.” The following month, he received a letter informing him his license had been suspended for non-payment. When he contacted Glasser and Glasser to find what had gone wrong, he “was told he had asked the wrong question and instead of asking for a payoff, he should have asked what would pay my account to completion.” The complainant indicated he should not reasonably be expected to make such distinctions; that he had a perfect payment record prior to the lapse; and that he had communicated with G&G that the delayed payment was due to fraudulent activity in his bank account that he had previously reported.
Furthermore, Glasser and Glasser allegedly assured him that the delayed payment would not pose a problem. In response, G&G indicated that they are a “collection agent for the collection of certain court-ordered fines, fees, and costs associated with delinquent debts owed to… the courts in the City of Norfolk, Virginia. As part of this representation, accounts in judgment status are placed with our office where the complainant’s license to drive has been previously suspended.” G&G admitted that when the complainant had “contacted their office in April 2017 and indicated that he wished to pay off his court fine accounts, the Glasser agent who assisted him unfortunately misunderstood that the complainant wanted to pay off one account and, as a result, the payoff for one account was provided and received.” Glasser and Glasser apologized for the error and indicated that they had “contacted the Norfolk Court clerk and requested (and confirmed) that the license of the complainant is active and the suspension for non-payment of the second account was immediately lifted.”
Glasser and Glasser, P.L.C
580 East Main Street, Suite 600
Norfolk, VA 23510
Telephone: (757) 625-6787
Understanding Your Debt Collection Rights
The Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are federal laws that regulate the collections industry. The FDCPA prohibits actions such as using tactics intended to harass, oppress, or annoy consumers. The FCRA regulates how collection agencies report information to credit reporting agencies. Additional consumer protection laws include the Consumer Financial Protection Act (CFPA) and the Telephone Consumer Protection Act (TCPA). These laws are enforced by federal agencies such as the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The complaints above illustrate why it is important to understand your rights and responsibilities under these laws when you are attempting to communicate with collection agencies.
In addition, these laws provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers to recover damages of up to $1,000, plus attorney fees and court costs, in cases proving violations of the FDCPA. Seek legal assistance if you are trying to resolve a dispute with a collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
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