Global Lending Services or GLS is a third-party sub-prime auto loan company based in Georgia. GLS has received consumer complaints alleging problems with billing, collections, customer service, and improper credit reporting, communication tactics and sharing of information. If you have been contacted by Global Lending Services, make sure you understand your rights before taking action.
According to the Better Business Bureau (BBB), Global Lending Services was founded in 2007 and registered as a limited liability company in 2011 in Delaware. The BBB established its profile page in 2012. It lists GLS as a consumer finance company.
According to its website, GLS “is an Atlanta based automotive subprime lending company that provides financing to franchise auto dealerships throughout the United States.” The GLS “management team has experience working with over 21,000 auto dealerships and millions of consumers in the United States and Canada.” The company “takes an approach to subprime lending that serves the unique needs of customers who have experienced difficult times while respecting dealerships’ need for a lending process that enhances their ability to operate profitably.” For car buyers, “GLS looks understandingly at the car buyer’s past but most importantly, looks to their future and will partner with them through the term of their loan to ensure they succeed.”
Global Lending Services website provides information for car dealers and information for car buyers. Its dealer pages inform site visitors that “strong dealer relationships are where it begins for GLS.” GLS “focuses on providing franchised dealers and their customers with the highest level of service and value.” It uses “state-of-the-art technology and analytics and provides services to help customers with basic transportation needs while creating a dealer friendly environment that enhances business partners’ profitability.” More information is available by contacting Global Lending Services.
The car buyer pages advise site visitors that making “loan payments on time is a critical step to improving” their credit scores.” It provides links to “credit counseling” information and agencies and states that “a credit counseling agency may be able to assist by reviewing” their finances and suggesting ways to improve their situation. GLS also provides information about payments, payoffs, insurance issues, and urges current customers who are late on payments not to “avoid contact” because GLS has “options to help” but “communication is critical.”
The Global Lending Services website does not provide a lot of detailed information about its business practices or compliance policies. It does include a statement of some of its “terms and conditions”, a fair lending policy and standard, legally mandated information about information privacy and security.
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The BBB has closed 47 complaints against Global Lending Services in the past three years, with 20 closed in the past 12 months. Most of those complaints allege problems with billing, collections, and customer service. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has received 54 complaints about GLS. Justia lists at least 5 federal civil lawsuits litigation involving GLS.
Absolutely. Here are some Sample Cases against Global Lending Services.
According to the BBB, complaints against Global Lending Services raise issues with billing, collections, customer service, and improper credit reporting and communications. Consumers complain that the company does not honor alternative payment agreements, and that the consumers are unable to resolve loan payment problems even after following the direction of company employees. The negative reviews on GLS’s BBB profile support these allegations.
In March 2017, a consumer complained to the CFPB that GLC engaged in improper communications with third parties about his car loan. The complainant alleged that he had a car loan through GLS and that he was in touch with GLS to make arrangements for paying a past due balance. According to the complainant, he had spoken to GLS “many times”, had made one payment towards the balance due, and told Global Lending Services he would make another payment within a specified time, and then pay off the balance due by a specific date. Nevertheless, GLS had since called the complainant’s “friends and family members” even after he specifically told them not to do so. The complainant alleged further that GLS representatives went so far as to send his mother information via Facebook. The complainant indicated that his own number and address had not changed, and that he wanted the communications to his family and friends to “stop” and to know his rights because “something must be done.”
In October 2016, a complainant indicated that Global Lending Services “obtained payments” from him “under false pretenses” by agreeing to defer his payments if he made the payments and then refused to honor the deferment agreement. The complainant alleged that he fell behind on his car loan due to an industrial injury, but he spoke to the GLS “auto recoveries department” and reached an agreement to make a payment when he received the first part of a worker’s compensation award and the remainder past due amounts on a specific date. In exchange, GLS agreed to grant him a two-month deferment. According to the complainant, he “honored” his part of the agreement by making the two agreed-upon payments on time, and he completed and returned the required deferment paperwork. Global Lending Services, however, failed to honor its part of the agreement. Instead, the complainant received a call from Global Lending Services collections department within the deferment period attempting to collect for a payment that was to be deferred. When the complainant objected and informed the collections representative that a deferment was in place, the representative informed the complainant that the deferment had been processed for the wrong months, that she “caught the error” and had sent new deferment paperwork for the complainant to complete. About a week later, the complainant received another call from the GLS collections department. Again, he objected and informed the representative of the deferment and that he had just received the updated deferment paperwork. The GLS representative informed the complainant, however, “that a member of GLS management cancelled the agreement.” The complainant then “spoke with a very rude supervisor who reiterated that Global Lending Services was reneging on” the deferment agreement “and threatened to cancel his finance agreement to force a voluntary surrender.”
Global Lending Services LLC
1200 Brookfield Blvd Ste 300
Greenville, SC 29607-6583
Telephone: (866) 464-0269
Understanding Your Debt Collection Rights
Consumers are protected from abusive debt collectors from the Fair Debt Collection Practices Act (FDCPA). By way of instance, the debt collector must identify himself or herself, who they’re working for, and what debt they’re collecting. The FDCPA claims that debt collectors can’t use any deceptive or misleading representation, like implying the debt is secured by the USA or any particular state. Additionally, they can’t use a badge or uniform to pretend they’re a government employee collecting a debt. Misrepresentation is a violation of the FDCPA and could be reported as such.
In case you’ve been a victim of a debt collector’s wrongdoing, then you can search for justice under the FDCPA. You have the right to pursue a claim against the debt collector; if you prevail, you can collect up to $1,000, plus attorney fees and court costs.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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