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Ideal Collection Services, Inc. (ICS) is a third-party collection agency based in Florida that specializes in collecting delinquent debts for property management companies. ICS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including improper communication tactics and attempting to collect debts not owed. If you have been contacted by ICS, understand your rights before responding.
According to the Better Business Bureau (BBB), Ideal Collection Services, Inc. was founded and incorporated in 1992. The BBB established ICS’ profile page 2 months after its founding, in July 1992. ICS is listed as a collection and credit reporting agency that uses the alternate business name, Ideal Recovery Services, Inc. Buzzfile estimates ICS’ annual revenue at $1.2 million and the size of its headquarters staff at 14 employees.
According to its website, Ideal Collection Services specializes “in the collection of leases and the fees associated with them.” ICS cites as its strength a “professional, friendly, and knowledgeable” staff that works to “exceed…expectations… about collection companies.”
ICS’ clientele is comprised exclusively of apartment complex property managers. The ICS website does not provide a lot of detailed information about its business practices. ICS finds and implements solutions by designing collection plans to fit the needs of individual clients. Benefits include contingency programs, global reach, automated account servicing, and specialized focus.
Ideal Collection Services is affiliated with several professional associations, including the International Association of Credit and Collection Professionals (ACA International), the National Apartment Association (NAA), and the three major credit reporting agencies. However, their site does not include any links or references to consumer protection resources, laws, or enforcement agencies. Their payment portal does not include a disclaimer identifying Ideal Collection Services as a debt collector.
As of December 2017, the Better Business Bureau (BBB) has closed 9 complaints against Ideal Collection Services in the preceding 3 years, with 3 complaints closed in the past 12 months. Almost all of these complaints alleged problems with billing and collections. Since August 2015, the Consumer Financial Protection Bureau (CFPB) has received 25 complaints about ICS. Justia lists at least 8 cases of civil litigation involving Ideal Collection Services.
Absolutely. Here are some Sample Cases against Ideal Collection Services Inc
Complaints against Ideal Collection Services frequently cite disputes about the accuracy of the accounting of delinquent rent bills, as well as hostile and rude customer service.
In October 2017, a complainant indicated collection notices from Ideal Collection Services requested a payment amount far in excess of what he owed. The complainant had been living in an apartment with his family until he lost his job. He had continued to pay his bills until his money was depleted, but ultimately he was forced to find a new employer and terminate his lease. His lease was due to expire in February 2015, but he gave his landlord verbal notice that he would have to move out prior to the lease expiration. He understood he would be liable for a fee for breaking the lease early and had intended to pay all delinquencies when he was moved in and back to work. Unfortunately, the collection notice he received was not for the $2,380.00 he had expected to pay, but instead for $5,585.00. When he contacted ICS to discuss the billing details, the collection agent was allegedly “nasty to the complainant while trying to discuss this issue… The Ideal Collection Services representative used profanity… belittled the complainant … was very unprofessional…and placed him on a 27-minute hold” despite his efforts to voluntarily resolve a delinquent debt he had not tried to avoid.
The complainant alleged that the apartment lease indicated that early termination would result in a fee of $2,610.00, but the Ideal Collection Services representative presented a bill asking for two additional months’ rent; 2 late fees; and 5 separate utility bills, for a total of $5,585.61. The complainant was concerned that despite his diligence and honest efforts, he had been subjected to verbal abuse, harassment, and believed he was being held liable for charges that were not his responsibility.
In response, ICS indicated they had “attached…the copy of the notice to impose claim, the early termination addendum, the signed lease, and… the complete breakdown that was discussed.” In addition, Ideal Collection Services indicated they were “willing to give… an extension in good faith…to pay the settlement amount,” although the terms of that arrangement remained vague.
Ideal Collection Services, Inc.
P. O. Box 272407
Tampa, FL 33688
Telephone: (813) 920-0141
Understanding Your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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