NCO Financial Systems Inc. (NCO) is a third-party collection agency and financial services company based in Horsham, PA. NCO has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as failure to verify debts and attempting to collect debts not owed.If you have been contacted by NCO, make sure you understand your rights before responding.
The harassing company pays our fees.
They’re legit. The Better Business Bureau (BBB) has 17 different profile pages for NCO Financial Systems with addresses in Philadelphia, Horsham, and Ft. Washington in Pennsylvania; Wilmington, DE; Trenton, NJ; and Garden City, NY. All the BBB profile pages for NCO agree on a founding date of 1926. As of February 2012, the BBB reports that mail sent to NCO’s Wilmington, DE and Garden City, NY addresses was returned as undeliverable.
NCO Financial Systems was founded in Horsham, PA in 1926 as a Business Process Outsourcing (BPO) and Accounts Receivable Management (ARM) company specializing in third-party collections. NCO was publicly traded from 1996 through 2006, during which time it was purchased by One Equity Partners, an investment arm of J.P. Morgan Chase & Co. Employing over 30,000 people in over 100 locations worldwide, NCO acquired Outsourcing Solutions, Inc. (OSI) in 2008, and in 2010 reported revenues of $1.6 billion.
In 2012 NCO and APAC Customer Services merged to form Expert Global Services (EGS), and in 2016, EGS was purchased by Alorica, Inc. to form the largest BPO company in the United States and the third largest globally. For some reason, Buzzfile lists NCO’s official business name as NCO Financial Systems of Puerto Rico, Inc.; its founding date as 2014; estimates its annual revenue at only $131,900; and its staff size at 3.
NCO does not have a website, but the website link in its BBB profile page redirects to www.alorica.com. Alorica offers call center services for the communications; healthcare; media and entertainment; financial services; retail and consumer goods; transportation and logistics; technology, travel, and hospitality; energy and utilities; and public-sector industries. Their call center services include customer service outsourcing, sales, technical support, administration, collections, fraud investigation, credit, and payment.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has posted a notice on NCO’s profile page indicating that NCO was acquired by the Revenue Maximization Group (RMG) in 2002 and that complaints should be sent to RMG’s main office at 150 Crosspoint Parkway, Crosspoint Business Park, Getzville, NY 14068. However, the BBB’s complaint link for NCO is still active and accepts complaints.The BBB’s ratings for NCO vary from A+ to B- to C+ and also include several listings with a rating of NR (no rating). The BBB lists only one closed complaint against NCO in the past three years. Complaints about NCO include allegations of aggressive efforts to collect debts that have already been paid or are not owed. Justia lists at least 29 cases of civil litigation that have been filed in which NCO has been named as a defendant.
NCO Financial Systems, Inc.
507 Prudential Rd.
Horsham, PA 19044
Telephone: (800) 220-2274
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely NCO would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here are some Sample Cases Filed in Federal Court
In March 2016, in the United States District Court for the Northern District of Illinois, Eastern Division, a judge issued a Memorandum Opinion and Order in a case alleging violations by NCO Financial Systems of the Illinois Collection Agency Act (ICAA). In this case, the plaintiffs charged that NCO violated the ICAA by attempting to collect debts they knew they had no right to collect. The plaintiffs cited the ICAA rather than the Fair Debt Collections Practices Act (FDCPA), specifically because their complaint was based on NCO’s failure to register with the State of Illinois as a debt collector before initiating collection efforts. There are two applicable provisions of the ICAA in this case—Section 4 and Section 9. Section 4 requires debt collectors to register with the State of Illinois prior to doing business; Section 9 grants a private right of action for plaintiffs alleging harassing or abusive debt collection practices. The plaintiffs in this case tried to bring a private right of action against NCO under Section 9 for NCO’s failure to register under Section 4, arguing that because NCO Financial Systems was operating illegally in Illinois, the ICAA’s general prohibition of illegal or abusive debt collection practices should render the defendant’s’ efforts illegal and relieve the plaintiffs from any financial responsibility. The court recognized the plaintiffs’ attempt to shoehorn an argument based on a violation of Section 4 into the remedy provisions of Section 9, but case law could not justify a finding to support their claim. The court granted NCO’s motion for judgement on that count, but the plaintiffs’ claim for injunctive relief under Section 4 survived and was set for trial.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
“We realize that ours is only one little case among many — and a lot more serious — but are heartened by the fact that you accepted it represented us with a professionalism that belied the dollar amount.”
“I am so blessed that through this dreadful, terrifying encounter, your company was there to help me. I can not thank you enough”
“Never did I feel anything less than your most important customer. I love your service, and wish that more people were aware that there was a remedy for these vile creatures that call themselves collectors. Do not get me wrong, I pay my debts, or at least attempt to, but those agencies are aware of what they’re doing is illegal and know that the person on the other end of the line probably does not know that.”
Chances are good that we can help. Call us today and we’ll explain.
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Sergei Lemberg is an attorney focusing on consumer law, class actions related to automotive issues, and personal injury litigation. With nearly two decades of experience, his areas of practice include Lemon Law (vehicle defects), Debt Collection Harassment, TCPA (illegal robocalls and texts), Fair Credit Reporting Act, Overtime claims, Personal Injury cases, and Class Actions. He has consistently been recognized as the nation's "most active consumer attorney." In 2020, Mr. Lemberg represented Noah Duguid before the United States Supreme Court in the landmark case Duguid v. Facebook. He is also the author of "Defanging Debt Collectors," a guide that empowers consumers to fight back against debt collectors and prevail, as well as "Lemon Law 101: The Laws That Lemon Dealers Don't Want You to Know."
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