This article was written by Lemberg Law staff, and reviewed by Sergei Lemberg, the managing attorney of Lemberg Law.
Paragon Revenue Group (PRG) is a third-party collection agency based in North Carolina. PRG has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), such as failing to provide written verification of debts and threatening to take actions that cannot legally be taken. If PRG has contacted you about delinquent collection items, make sure you understand your rights before taking action.
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They’re legit. According to the Better Business Bureau (BBB), Paragon Revenue Group, Inc. was founded in 1986.The BBB established a profile page for PRG in 1998. The BBB lists PRG as a collection agency with an estimated 110 employees that uses the alternate business name, Jon Barry & Associates, Inc. Buzzfile estimates Paragon Revenue Group’s annual revenue at $10.5 million and the size of its headquarters staff at 110 employees.
According to its website, PRG “excels in all facets of revenue cycle management specifically for the healthcare industry.” PRG’s “executive and operational management team carry a wealth of experience gleaned in the business of healthcare receivables collections,” and their “collection floor team specialists command a working knowledge of complex healthcare receivables issues.”
Paragon Revenue Group is a privately owned, midsize debt collection agency focused solely on pursuing debt owed by customers to healthcare providers. Paragon Revenue Group advertises to their hospital customers that they use best-in-class technology to run skip tracing, scoring, and effective calling approaches. Paragon collects debt at each point, from insurance claim collections to third party debt collections.
PRG’s “call center and support team…works healthcare receivables full-time and can understand the healthcare business, which… translates into a team of individuals that can understand industry specific benchmarking, collection law, and the regulations affecting healthcare collection.” In addition, PRG’s staff is trained in the complex area of medical billing with the knowledge to ensure “the intervention of trained personnel…to make certain only billable insurance, applicable to the service is processed,” thereby reducing rework and lost days in revenue.
PRG cites affiliation with several professional associations, including the Healthcare Financial Management Association (HFMA); the American Association of Healthcare Administrative Management (AAHAM); and the International Association of Credit and Collection Professionals (ACA International). They provide their staff with “training in FDCPA, HIPAA, FCRA, 501r, and state-specific collection laws affecting healthcare.” However, their website does not include any links to consumer protection resources, laws, or enforcement agencies.
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
As of September 2019, the BBB has closed 94 complaints against Paragon Revenue Group in the preceding 3 years, with 34 complaints closed in the previous 12 months. Most of those complaints alleged problems with billing and collections, although 9 complaints also cited problems with customer service.As of August 2013, the Consumer Financial Protection Bureau (CFPB)has closed 287 complaints involving PRG. Justia lists at least 5 cases of civil litigation involving PRG.
Paragon Revenue Group
216 Le Phillip Court NE
Concord NC 28025
Phone Number: 800-868-1899
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely PRG would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Complaint:
Complaints against Paragon Revenue Group cite problems resulting from disputes about the validity of debts, and the accuracy of information reported to the credit reporting agencies. In September 2019, a complainant stated that PRG had been “trying to illegally collect hospital bills from 2015 and 2016 that have been settled and paid by both insurance companies and the patient.” According to the complainant, he had “received a bill for $28,000 for services from” a hospital where he had been treated from 2015 through 2016. He said that the charges had been rejected by his insurance company because the “costs were out of normal billing range.” Regardless, he claimed that his “insurance company… paid all the bills” and that he had “paid all of his required co-pays.” Subsequently, he “received a letter in the mail from PRG.” He said he called and was treated rudely. Allegedly, PRG told him that he owed “this money and that he will have a negative report on his credit.” The complainant told the PRG representative “that these charges are unfounded and that his insurance company paid all of the bills back in 2016,” and that he had “paid all of his out of pocket expenses.” Allegedly PRG told him he “was a liar and that he has to pay the $28,000 to make the bill go away.” In response, PRG stated that “the accounts have been cancelled from collections…and were never reported to the consumer’s credit reports.”
Also in September 2019, a complainant stated that Paragon Revenue Group had “falsely reported him to the credit reporting companies as the responsible party for a medical bill.” According to the complainant, “despite his multiple attempts to identify the responsible party, PRG refuses to correct their records.” He said he had spoken with the hospital, who said it was the responsibility of PRG. The complainant stated that the responsible party for the bill would have already paid it if the collection agency had completed the billing process correctly. In addition, the complainant said that he had sent two letters to two different addresses for PRG, but “both came back as ‘undeliverable.’” Finally, he stated that PRG had harassed him and refused to provide adequate verification of the debt. PRG allegedly “uses threats of legal action,” and “there is no record of” PRG’s license in his state. In response, PRG stated that “the consumer has been removed from the account, and the account has been removed from the consumer’s credit report.”
Also, in 2016 a complaint was filed in the U.S. District Court for the Southern District of Florida against Jon Barry and Associates Inc., doing business as Paragon Revenue Group, citing the Telephone Consumer Protection Act and the Fair Debt Collection Practices Act.
According to the complaint, the plaintiff alleged that she suffered damages from receiving several collection calls that were intended for another alleged debtor. The plaintiff held Jon Barry and Associates Inc., doing business as Paragon Revenue Group, responsible because the defendant allegedly used an automatic telephone dialing system in contacting plaintiff and failed to determine the identity of the number of it was calling before placing the automated calls.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Consumers have reported this agency harassing them from the following numbers:
Can I sue PRG for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
- You are receiving multiple calls per week from third party collection agencies.
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your family, friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
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