- Who is Payliance Inc?
- Payliance Inc Complaints?
- Payliance Inc Lawsuits
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- How Do I Stop Payliance Inc Debt Collection Harassment?
- How Can I Delete Payliance Inc from My Credit Report?
- How Can I Deal with Payliance Inc?
Payliance, Inc. is a third-party collection agency and payment processing company based in Ohio. Payliance has received complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including attempting to collect debts not owed and improper contact or sharing of information. If you have been contacted by Payliance, make sure you understand your rights before responding.
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Is Payliance a scam?
According to the BBB, Payliance, Inc. was incorporated in 2008 and started in 2009. The BBB established Payliance’s profile page in 2009. Payliance is listed as a collection agency that uses the alternate business names, TigerTranz, Security Check, LLC, and Collections Acquisition Company.
According to its website, Payliance “provides merchants with customized payment processing, risk management, and recovery solutions that make them competitive in an evolving marketplace and enhance their bottom line.” Payliance “works closely with each merchant to solve specific payment processing and cash flow management problems to increase… profitability.” Payliance offers payment processing services and additional administrative services.
Payliance’s payment services include ACH processing, eCheck processing, RCC processing, credit card processing, payment recovery, payment verification, payment gateway, recurring payments, mobile payments, and virtual terminal options. Payliance “partners with leading-edge payments and technology companies whose offerings complement their own…allowing them … to configure seamless, integrated solutions.”
Payliance’s additional services include payment guarantee, presentation manager, electronic recovery, consolidated returns, check conversion, consumer authentication, bank account verification, and debt collection. Their debt collection services are “designed for a wide variety of common debt situations…and utilize… proven collections expertise for a higher return rate for recovery.” Payliance employs an “experienced collection team balancing recovery with consumer/merchant relationships.” They are “nationally licensed and bonded…to collect… both consumer and commercial accounts.” Payliance is “compliance focused with strict compliance of all regulatory requirements, including FDCPA, FCRA, and TCPA.” The Payliance website does not include links or references to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 38 complaints against Payliance in the preceding three years, with 19 complaints closed in the past 12 months. Almost all of those complaints allege problems with billing and collection services. Since September 2015, the Consumer Financial Protection Bureau (CFPB) has closed 9 complaints against Payliance. Justia lists at least 2 cases of civil litigation involving Payliance.
Absolutely. Here are some Sample Cases against Payliance Inc
Complaints against Payliance commonly cite complications resulting from collection activity resulting from bounced checks. In September 2016, a complainant indicated that a check she had made payable to a company called “Family Practice” in the amount of $148.59 had been returned. Soon afterward, Payliance had debited her checking account for the face amount of the check, plus a $30 NSF fee. Payliance also debited the complainant’s bank account for an additional $148.59. The complainant indicated that she had not authorized Payliance to debt her bank account for any of these amounts and alleged that they were illegal because Payliance had no judgement against her. The complainant indicated she had paid the bill in question by check and did not enter into any agreement with Payliance. In response, Payliance indicated that when the check to Family Practice was returned, they added a “state-allowable $30.00 returned check fee.” Payliance also indicated they were under contract with Family Practice to “collect on returned checks written to the business,” and that Family Practice “has, at the point-of-sale, a returned check notice posted. This notice states that in return for accepting a consumer’s payment by check, the consumer understands that if the check is returned unpaid, the face amount of the check may be electronically re-presented along with a state allowable return fee to the customer’s bank account.” The charges to the complainant’s checking account were the result of the return check fee and the electronic re-presenting of the check to the complainant’s bank. Payliance also indicated that they had contacted Family Practice and confirmed that the return check notice was posted, and therefore denied “the consumer’s request to reimburse her for the previously outstanding balance collected via electronic re-presentment.” In addition, because “Payliance mailed the consumer’s check payment back to her on September 12, 2016, no double payments have been accepted by Payliance concerning this matter.” They therefore declined to refund the double payment, as well.
The complainant rejected the response, indicating that Family Practice stated she was to have mailed them a check or money order, and that “nowhere on the statement does it state that they will or can debit her personal account.” In addition, the complainant confirmed with an individual in the accounting department of the medical provider “that no such agreement exists whereby a third party may extract money from her account without her knowledge or permission.” In their rebuttal, Payliance reversed its earlier position and stated that, in fact, “Family Practice did not have the returned check notice displayed within the business…and that due to the contradicting information Payliance had received regarding the presence of the return check policy notice, they have canceled the consumer’s collections account and have forwarded the outstanding balance back to Family Practice.” In addition, “Payliance… also processed a credit in the amount of $29.00 to reimburse the complainant for the overdraft fee she incurred as a result of Payliance’s failed re-presentment attempt for the $148.59 face amount of her returned check.” Although the complainant accepted this resolution, she urged the BBB to “look into this organization, and whether or not it is in compliance with practices authorized in your state.”
2 Easton Oval, Ste. 310
Columbus, OH 43219-6193
Telephone: (614) 944-5788
Understanding Your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
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