P&B Capital Group, LLC (P&B) is a third-party collection agency based in New York. P&B has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA) such as attempting to collect debts not owed and threatening to take actions that cannot legally be taken. If you have been contacted by P&B, make sure you understand your rights before responding.
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Is P&B Capital Group a scam?
The Better Business Bureau (BBB) hosts a profile page for P&B Capital Group, LLC; however, their information on P&B is being updated, and no report is currently available. A search for P&B on the Buzzfile website does not return any results.
According to its own website, P&B “was established in 2004 with the intention of bridging the gap between creditors and consumers.” P&B claims its policies and procedures are designed to “ensure the consumer is satisfied with the resolution, not the creditor alone.”
P&B’s website does not indicate the specific industries for which it collects past due financial obligations, not does it offer specific information about its collection practices. Instead, P&B describes its overall approach to collections. P&B describes itself as a “company that understands that unforeseen circumstances can occur in consumers’ lives, leaving their finances in turmoil.” As a result, P&B “offers consumers resolutions that allow them to pay off their debts in a case-specific fashion, helping them to alleviate the stress of outstanding debt and enabling them to once again get their credit moving in a positive direction.”
Similarly, P&B Capital Group describes compliance “policies and procedures that demand professional and considerate behavior from our representatives at all times.” They also cite several professional awards, including a nomination for “Small Business of the Year for 2008; …and the Certificate of Merit from the New York State Assembly recognizing…achievements and contributions to the Western New York Community.”
P&B Capital Group encourages dissatisfied consumers to submit complaints using their online Dispute Resolution Center. Their Information Center warns site visitors to be careful of information on the internet, which is notoriously unreliable. However, there are no links or references to official consumer protection resources, laws, or enforcement agencies.
As of November 2017, the BBB has given P&B Capital Group a rating of NR (No Rating). Currently, they are not providing any information about consumer complaints. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has received 21 complaints about P&B, and Justia lists at least 4 cases of civil litigation involving P&B Capital Group.
Absolutely. Here are some Sample Cases against P&B Capital Group LLC
Complaints against P&B Capital Group commonly cite fairly serious violations of the FDCPA. In January 2017, a complainant indicated that P&B representatives had contacted him regarding an unsecured credit card debt. When he expressed an inability to agree to repayment terms, P&B allegedly threatened to take his “property including homes and…pension and savings plans.”
Also in January 2017, a complainant indicated she began receiving phone calls “numerous times a day on numerous phone numbers (home, cell, work) but never a message.” When she called the number back to determine the reason for the call, she requested that the representative identify the company and the reason for their calls. Allegedly, the representative “became very irate,” and the complainant received “verbal abuse for about 4 minutes.” Subsequently, the complainant requested debt verification, but the representative allegedly told her P&B had “already sent the information.” The complainant asked the representative to verify her mailing address, but the representative allegedly told her that she knew P&B Capital Group already had the correct information; that “they have verification of when things are delivered; and that the complainant can’t lie her way out of this by saying she didn’t receive the documentation.” The representative also allegedly “blatantly refused to verify or update her address.” After a heated exchange, the complainant hung up, called back, and confirmed with a different representative that they had the wrong address information on file.
In June 2016, a complainant indicated he had begun receiving calls from P&B Capital Group that did not identify the caller. Soon thereafter, he received a voice mail “threatening… a lawsuit in his county if he doesn’t immediately take care of” the delinquency. The complainant had “received nothing in writing, no validation of debt, and this is far beyond the five-year statute of limitations even if it is a debt he may” have owed. The complainant also indicated that the debt did not show on his credit report, so he does not believe it exists.” He concluded his complaint by indicating that the “number is a VOIP number with no legitimacy, so this is more than likely a junk debt collector that has bought information from somewhere.”
P&B did not provide timely responses to these consumer complaints.
P&B Capital Group, LLC
455 Center Rd.
West Seneca, NY 14224
Telephone: (888) 569-9635
Understanding Your Debt Collection Rights
The Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are federal laws that regulate the collections industry. The FDCPA prohibits actions such as using tactics intended to harass, oppress, or annoy consumers. The FCRA regulates how collection agencies report information to credit reporting agencies. Additional consumer protection laws include the Consumer Financial Protection Act (CFPA) and the Telephone Consumer Protection Act (TCPA). These laws are enforced by federal agencies such as the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The complaints above illustrate why it is important to understand your rights and responsibilities under these laws when you are attempting to communicate with collection agencies.
In addition, these laws provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers to recover damages of up to $1,000, plus attorney fees and court costs, in cases proving violations of the FDCPA. Seek legal assistance if you are trying to resolve a dispute with a collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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