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PDQ Services, Inc. (PDQ) is a third-party collection agency based in Georgia that specializes in collection services for property management companies. PDQ has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as making false statements and failure to provide verification of debts. If you have been contacted by PDQ Services regarding past due financial obligations, understand your rights before taking action.
According to the Better Business Bureau (BBB), PDQ Services, Inc. was founded and incorporated in 1995 and is currently listed as a collection agency, an eviction service, and an upholstery and carpet cleaning service. The BBB opened its file on PDQ in 2006. Buzzfile estimates PDQ’s annual revenue at $4.5 million and the size of its staff at 45 people.
According to its website, PDQ stands for “Prompt Dependable Quality.” PDQ offers third-party collection services, eviction services, criminal background and credit checks, and payment center services.
PDQ’s “in-house eviction crews can remove your tenants quicker and more effectively than anyone else in the business.” PDQ employs “trained, insured staff… who follow proper procedures…and arrive in a lettered truck that sends a clear message to other tenants who may be behind on rent.” Their “state-of-the-art PDQ Fax system tracks every transaction in the eviction process,” including “confirmation that the eviction was filed; notice that an amendment was filed; cancellation of the order when the tenant paid before filing”; and more.
Their full-service third-party collection services include litigation, judgement recovery, and credit reporting. PDQ collects “past-due accounts on a contingency-fee basis with…pick-up service for volume accounts.” Their returned check service “includes returned check fees in the balanced owed… and PDQ will help… take legal action when necessary.” PDQ will litigate collection accounts when necessary, using a staff of “several independent attorneys that will represent clients in court for very reasonable fees.” Finally, PDQ “specializes in locating debtors’ employment and assets, and… provides extensive skip tracing to maximize… recovery.
PDQ’s website is client-facing and does not offer links or references to consumer resources, laws, or agencies. Their online payment portal is not currently accessible.
In the past three years, the BBB has closed 18 complaints against PDQ Services , with 9 closed in the past 12 months. As of October 2017, the BBB has given PDQ a rating of C. All of the complaints allege problems with billing and collection. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has received 21 complaints against PDQ, and Justia lists at least 3 cases of civil litigation involving PDQ Services.
Absolutely. Here are some Sample Cases against PDQ Services, Inc.
In March 2017, in United States District Court for the Northern District of Georgia, Atlanta Division, a judge issued an Order and Opinion in a case alleging PDQ Services had violated the Fair Debt Collection Practices Act (FDCPA). In this case, the plaintiff, an agent of PDQ, in November 2016 had initiated dispossessory proceedings against a tenant of an apartment complex in DeKalb County, GA, seeking “possession of premises currently occupied by the defendant, and past due rent and fees.” In December 2016, the defendant “removed the DeKalb County Action” to the Atlanta Division, claiming in her Notice of Removal that PDQ had “violated the Fair Debt Collection Practices Act…and Rule 60 of the Federal Rules of Civil Procedure, ‘having a legal duty to abort eviction pursuant to O.C.G.A. 51-1-6 sic,’ and the Due Process Clause of the Fourteenth Amendment.” The March 2017 hearing was convened “for a frivolity determination” and determination of jurisdiction.
In analyzing the case, the judge cited Congress’ provision that “any civil action brought in a State court of which the district courts of the United States have original jurisdiction, may be removed by the defendant,” and that “removal in this case appears to be based on federal-question jurisdiction, which extends to ‘all civil actions arising under the Constitution, laws, or treaties of the United States.” The “dispossessory action in this case … is based solely on state law”; thus, “that the Defendant asserts defenses or counterclaims based on federal law cannot confer federal subject-matter jurisdiction.” As a result, “removal is not proper based on federal question jurisdiction.”
The judge also considered “diversity of citizenship,” which considers civil actions in which “the matter in controversy exceeds the sum or value of $75,000,” and is between “citizens of different States.” In this case, both parties were citizens of Georgia and the amount in controversy was less than $75,000. As a result, “the amount-in-controversy requirement is not satisfied and removal is not proper based on diversity of citizenship.” The court having determined that it lacked jurisdiction over federal question and diversity, the case was remanded back to state court in De Kalb County for further proceedings.
PDQ Services, Inc.
700 Churchill Court, Suite 200
Woodstock, Georgia 30188
Understanding your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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