Pendrick Capital Partners LLC or PCP is a debt purchasing agency based in Virginia that specializes in medical debt collection. PCP has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failing to verify debts and attempting to collect debts not owed. If you have been contacted by Pendrick Capital Partners, make sure you understand your rights before taking action.
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According to the Better Business Bureau (BBB), Pendrick Capital Partners, LLC is a legitimate debt collection agency, founded and incorporated in 2010. The BBB established a profile page for PCP in 2012. PCP is listed as a financial services corporation. Buzzfile has three listings for PCP: one listing indicates a headquarters location in Alexandria, VA and a founding date of 2015; another listing indicates the headquarters is located in Key West, FL with a founding date of 2011; and a third listing indicates the headquarters is located in Glens Falls, NY, with a founding date of 2010. Altogether, Buzzfile estimates PCP’s annual revenue at $500,000 and the size of its staff at 9 employees.
According to its website, Pendrick Capital Partners “is a market leader in medical debt purchasing with a long and respectable reputation for treating both clients and consumers fairly and courteously.” PCP’s one-page website does not provide a lot of detailed information about their business practices, services offered, or compliance polices. Instead, the page is divided into several sections: About Us; Why Pendrick?; Examples of Our Work; and Salesforce. Their website provides a main telephone number but no mailing or physical address.
Pendrick Capital Partners About Us section informs site visitors that PCP is a very large debt purchasing firm, with a portfolio of 75 million accounts valued at $25 million. PCP claims to have 8 years of industry experience and a management team with a combined 100 years of experience in healthcare receivables management. The About Us section also informs site visitors the PCP “regularly audits its affiliated agencies to ensure all collection activity is done in a way that is compliant with all state and federal regulations, as well as guidance from the CFPB and court decisions.” PCP also employs a policy of compassion “to ensure consumers are treated with respect and professional courtesy.” PCP employs a process whereby accounts are placed “through an extensive network of top-rated medical collection agencies,” rather than performing any of the collection activities themselves.
Pendrick Capital Partners “Why Pendrick?” section informs site visitors that using PCP’s services will increase cash flow, lower risk, and increase staff productivity. The “Examples of Our Work” section provides testimonials from healthcare providers. The Salesforce link provides a login window for client accounts. The PCP website does not provide links to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 56 complaints against Pendrick Capital Partners in the preceding 3 years, with 27 complaints closed in the past 12 months. Almost all of those complaints allege problems with billing and collections. Since April 2016, the Consumer Financial Protection Bureau (CFPB) has closed 77 complaints against PCP. Justia lists at least 10 cases of civil litigation involving Pendrick Capital Partners.
Pendrick Capital Partners, LLC
1714 Hollinwood Dr.
Belleview, VA 22307-1926
Telephone: (866) 335-3361
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely Pendrick Capital Partners would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Cases against Pendrick Capital Partners LLC
Complaints against Pendrick Capital Partners commonly cite problems resulting from information reported to the credit reporting agencies and requests for debt verification, as well as dissatisfaction with the way in which PCP addresses those concerns. In March 2017, a complainant indicated that she had received an emergency room bill for her daughter from 2014. The item appeared on her credit report with PCP identified as the original creditor. After paying the bill, one of the agencies deleted the item, but the other two continued to report it as a delinquency. The complainant indicated that she had called Pendrick Capital Partners and requested their assistance in resolving the problem. PCP verified that the bill had been paid but declined to intervene with the credit reporting agencies. According to the complainant, PCP was “giving…her the run around to contact each agency they sold the account…to so they could remove it from reporting.” The complainant insisted that “collection agencies should not report delinquencies if the account is being transferred to another agency.” In addition, the complainant indicated that “the collection is still being reported by one of PCP’s agencies, even though they…have not had the account since February 7th, 2017.” The complainant requested that PCP remove the collection item attributed to their collection agency.
In response, Pendrick Capital Partners acknowledged that the complainant was dissatisfied with the delinquencies appearing on her credit report. They corrected the complainant’s reporting of events, insisting that although she had paid the account, it was not until March 2017. They assured her that the “payment will be reported to… the credit reporting agencies within the time limits specified by the Fair Credit Reporting Act (FCRA).” As for her request to have PCP intervene on her behalf, PCP indicated that they are “not a data furnisher to any credit reporting agency and as such have no direct ability to update her credit report.” However, they indicated that their affiliated collection agency, Revenue Group, “has deleted their tradeline regarding the above account and sent the deletion request to the credit bureaus. They have also sent written confirmation of that directly to” the complainant. Pendrick Capital Partners reminded the complainant that “PCP or Revenue Group cannot control how long that deletion will take at each credit reporting agency.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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