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Prince Parker & Associates Inc or PPA is a third-party collection agency based in North Carolina. PPA has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and illegal communication tactics. If you have been contacted by PPA, understand your rights before taking action.
According to the Better Business Bureau (BBB), Prince Parker & Associates, Inc. was founded and incorporated in 1993. The BBB established a profile page for PPA in 1994 and lists them as a collection agency and business consultant. Buzzfile estimates PPA’s annual revenue at $5.3 million and the size of its staff at 41 people.
According to its website, PPA is “a privately held company operating in the accounts receivable management industry [and] one of the premier accounts receivable management providers in the industry.” PPA works “with… business[es] to develop customized solutions that [make] sense.”
Prince Parker & Associates is a full-service accounts receivable management company and third-party collection agency. Their Services page provides a list of their available business services. These services include pre-collection, customer service, and self-pay management; traditional recovery programs for all phases of the account lifecycle; data analytics; consulting services; insurance follow-up; credit reporting; skip tracing; business process outsourcing; and call center solutions.
PPA’s staff provides accounts receivable management services in “select industry verticals,” including service providers in telecommunications; communications satellite; internet broadband; healthcare; digital and print media marketing; utilities; retail and consumer lending; and commercial business-to-business.
PPA’s compliance policies are focused on information security. They cite successful completion of a “Statement on Standards for Attestation Engagements (“SSAE”) No. 16 Type 1 audit,” which ensures “the controls and processes involved in storing, handling, and transmitting data securely” are in compliance with established security standards. However, they offer little information about compliance with consumer protection laws, and they provide no links or references to consumer protection resources or enforcement agencies.
The BBB has closed 42 complaints against Prince Parker & Associates in the past three years, with 14 closed in the past 12 months. Most of those complaints allege problems with billing and collections, although there are also several complaints alleging problems with customer service. Since May 2015, the Consumer Financial Protection Bureau (CFPB) has received 25 complaints about PPA. Justia lists at least 6 cases of civil litigation naming Prince-Parker & Associates as the defendant.
Absolutely. Here are some Sample Cases against Prince-Parker & Associates Inc
Complaints against Prince Parker & Associates frequently cite allegations of rude, hostile, and uncooperative conduct by PPA representatives. In October 2017, a complainant indicated she had been contacted by a PPA representative who was “rude and aggressive.” The complainant indicated she had received a collection notice for a bill she had already paid. After contacting PPA, she was instructed to email a copy of the cancelled check proving payment of the bill. She complied with the request, but did not receive a reply. She sent the same information again and was subsequently contacted by phone by a PPA representative. The complainant expected an apology from the Prince Parker & Associates representative, but instead she reports that she was interrupted, and the PPA representative “banged the phone around, yelled at [her], and finally hung up on [her].” The complainant called back twice with no resolution, so she sent a written request for verification that that the bill had been paid. In response, PPA indicated that they could not discuss details of the complaint in a public forum, citing potential violations of the Health Information Portability and Accountability Act (HIPAA). PPA further insisted that the complainant had been the party to raise her voice, not the PPA representative. They concluded by confirming that they had sent a letter indicating the account was paid in full.
In November 2015, a complainant indicated that a PPA representative had been contacting her mother-in-law about an outstanding bill. The complainant indicated that the PPA representative was “rude and impertinent.” The complainant indicated that she had not received the final bill, but that if Prince Parker & Associates sent her a notice, she would be happy to pay it. The PPA representative indicated she would send the bill and that there would be no further calls to her mother-in-law’s number. The next day, the complainant’s mother-in-law allegedly received another call from PPA that was harsher and more rude and threatening than the previous call. In addition, although the complainant indicated she had provided PPA with the correct contact number, Prince-Parker & Associates continued calling her mother-in-law. These tactics were cited as violations of the Fair Debt Collection Practices Act (FDCPA). In response, Prince-Parker & Associates indicated that they had been given the contact numbers by the creditor and were under no obligation to verify them. They claimed not to have made any calls after initially being requested to cease phone contact. They directed the complainant to contact them directly to discuss the matter further.
Prince Parker & Associates, Inc.
8625 Crown Crescent Ct., Ste. 200
Charlotte, NC 28227-6795
Telephone: (704) 841-2424
Understanding Your Debt Collection Rights
The Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are federal laws that regulate the collections industry. The FDCPA prohibits actions such as using tactics intended to harass, oppress, or annoy consumers. The FCRA regulates how collection agencies report information to credit reporting agencies. Additional consumer protection laws include the Consumer Financial Protection Act (CFPA) and the Telephone Consumer Protection Act (TCPA). These laws are enforced by federal agencies such as the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The complaints above illustrate why it is important to understand your rights and responsibilities under these laws when you are attempting to communicate with collection agencies.
In addition, these laws provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers to recover damages of up to $1,000, plus attorney fees and court costs, in cases proving violations of the FDCPA. Seek legal assistance if you are trying to resolve a dispute with a collection agency.
Consumers have reported this agency harassing them from the following numbers:
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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