This article was written by Lemberg Law staff, and reviewed by Sergei Lemberg, the managing attorney of Lemberg Law.
Radius Global Solutions is a collection agency specializing in healthcare billing services based in Pennsylvania. Radius has received many consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including attempting to collect debts not owed, failure to provide verification of debts, and misrepresentation. If RadiusGS has contacted you, find out what your rights are before you respond.
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They’re legit. According to the Better Business Bureau (BBB) Radius Global Solutions is a legitimate collection agency incorporated in 1982. The BBB established a profile page for RadiusGS in 1989.
RadiusGS claims to be “at the forefront of compliance…[in] an ever-changing regulatory environment,” although their website does not provide specific information about regulatory compliance or consumer resources. Radius offers business services in four major areas: customer relationship management; healthcare revenue cycle management; early stage delinquency management; and account recovery solutions.
According to their website, Radius Global Solutions collects for a variety of entities in healthcare, financial services, retail, utilities, education and hospitality/entertainment. RadiusGS claims to “offer outsourcing solutions to a variety of businesses that need debt collection, customer relations and call center services”
Their customer relationship management division offers Business Process Outsourcing (BPO) in the form of product and service inquiries; problem resolution and technical support; customer retention and direct mail response; and up-sell, peak volume management, and affinity partnership programs. Their healthcare revenue cycle management division provides patient consulting, scheduling, and pre-registration; insurance verification; financial counseling, including self-pay and insurance follow-up; and clinical appeals. Radius’ early stage delinquency intervention service uses “predictive analytics to determine the best opportunity to intervene and assist our clients’ customers in meeting their payment obligations.” Finally, their account recovery and debt collection services is their specialized focus through which they provide “debt collection solutions to those in the healthcare industry and all other industries where prompt payment is essential.”
Who are we? We are Lemberg Law, a Consumer Law Firm
Lemberg Law is a consumer law firm helping victims of collection harassment and abuse. We are ranked A+ by the BBB. We’ve helped more than 15,000 consumers stop harassment and recover money from debt collectors. Harassed? Abused? Misled by a collector? Call our Helpline today! There is no charge unless we win.
The BBB has closed 58 complaints against Radius Global Solutions in the preceding 3 years, with 19 complaints closed in the past 12 months. Since March 2014, the Consumer Financial Protection Bureau (CFPB) has logged 144 complaints against Radius for various alleged violations of the Fair Debt Collections Practices Act (FDCPA) including attempting to collect debts not owed; illegal communication tactics; failure to verify debts; false statements or misrepresentation; improper disclosure of information; and threatening to take illegal actions. Justia lists at least 2 cases of civil litigation naming RadiusGS as a defendant.
Radius Global Solutions
7831 Glenroy Rd Ste 250
Edina, MN 55439-3117
It is illegal for a debt collector to make empty threats to sue you or garnish your wages. It is also unlikely RadiusGS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Unlawful Debt Harassment? Learn the Law & Sue the Collector.
Absolutely. You can sue a debt collector. Here is a Sample Case Filed in Federal Court:
In July 2017, a complainant contacted the CFPB regarding contact efforts by Radius. The complainant indicated he had a past due account of $280.00 on his credit report, which was removed due to a dispute. The account was resold to Radius who re-reported the item to the credit reporting agencies, but with an increased amount of $1500.00 The complainant received a multi-page billing statement form Radius with a demand letter asking for installments similar in amount to a car payment. In addition, the complainant reports receiving harassing phone calls and additional demand letters. CFPB indicates Radius did not wish to respond publicly.
In May 2017, a complainant with a credit card fell behind on payments and the account went to collections. The complainant contacted Radius and made arrangements to pay off the balance with post-dated payments from the complainant’s checking account. After the payments were processed, the complainant received a statement which showed a balance due that was almost unchanged and a late charge that was more than the regular payment. Radius explained that the charges were added to service the payment plan. After completing the arrangement, Radius called requesting payment for the remaining balance. The statements showed no record of payment arrangements, and Radius claimed they are not responsible for producing documentation of agreements made over the telephone. CFPB indicates the company responded to the complainant privately and declined to post a public response.
Federal laws protect you. The Fair Debt Collections Practices Act (FDCPA) regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt. The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA).
Can I sue RGS for harassment?
Yes. If you want to enforce your rights, or recover money for violations — you need to sue. Federal laws provide individuals like you with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
You may have a case, if…
- You are receiving multiple calls per week from third party collection agencies.
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your family, friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
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“We realize that ours is only one little case among many — and a lot more serious — but are heartened by the fact that you accepted it represented us with a professionalism that belied the dollar amount.”
“I am so blessed that through this dreadful, terrifying encounter, your company was there to help me. I can not thank you enough”
“Never did I feel anything less than your most important customer. I love your service, and wish that more people were aware that there was a remedy for these vile creatures that call themselves collectors. Do not get me wrong, I pay my debts, or at least attempt to, but those agencies are aware of what they’re doing is illegal and know that the person on the other end of the line probably does not know that.”
Chances are good that we can help. Call us today and we’ll explain.
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