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Receivables Management Partners or RMP is a third-party collection agency specializing in healthcare collections. RMP has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), such as inaccurate reporting of credit information and attempts to collect debts not owed. If you have been contacted by RMP, make sure you understand your rights before responding.
According to the Better Business Bureau (BBB), Receivables Management Partners, LLC is a legitimate collection agency, founded and incorporated in 2007. The BBB opened its file at the same time. RMP is listed as a collection agency and uses the alternate business name, Collection Associates.
According to its website, RMP “is privately held with headquarters in Greensburg, IN.” Six additional offices are located in Indianapolis, IN; Lansing, MI; Zealand, MI; Chicago, IL; Waco, TX; and Reading, PA. In addition, “RMP has over 520 dedicated employees serving roughly 200 hospitals and over 30,000 physicians across the country.” RMP’s stated mission is “to provide the highest quality accounts receivables management services through an industry best standard of professionalism while preserving the dignity and integrity of all members of our community.”
Receivables Management Partners offers four separate “solutions” for healthcare providers looking for accounts receivable management support. Their extended business office service offers first party early out billing “under the name of the provider, collecting self-pay balances starting at generation of the bill”; third party pre-collect services providing “collection of early accounts receivable under the name of the Business Office Payment Center”; and payment monitoring to “ensure payment arrangements are kept.”
Their third-party collection services for “aged and harder to collect accounts” offers primary and secondary placement options. RMP’s workers’ compensation division works with “the patient’s employer, workers compensation carrier or health insurance to ensure…claims are collected accurately and timely.” Additional solutions include employee overpayment, elementary and secondary educational fees, personal injury, and special projects.
RMP’s client-facing compliance page is fairly comprehensive, but their site offers little guidance for consumers, with no links or references to consumer protection laws or resources.
The BBB has closed 10 complaints against Receivables Management Partners in the past three years, with 4closed in the past 12 months. All of those complaints allege problems with billing and collection services. Since March 2015, the Consumer Financial Protection Bureau (CFPB) has closed 154 complaints against RMP. Justia lists at least 1 case of civil litigation naming RMP as a defendant.
Receivables Management Partners, LLC
PO Box 349
Greensburg, IN 47240
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely RMP would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Cases
Many of the complaints against Receivables Management Partners allege problems with accuracy in credit reporting or billing. In July 2017, a complainant indicated that she had noticed a collection item on her credit report for healthcare services from a hospital. The complainant indicates that she had a check card on file with the hospital, and that the hospital had sent her a check for overpayment. Furthermore, she had not received any communications about delinquencies from either the hospital or RMP. In response, RMP contacted the client and indicated that the complainant had established a payment arrangement and that four statements had been sent out. However, they did not address the complainant’s concerns about the reasons for the account having been turned over to collections. The complainant insisted that RMP address her concern more fully, and in response, RMP agreed to return the account to the hospital for further processing and agreed to request that the item be removed from the complainant’s credit reports.
Also in July 2017, a complainant reported he “recently received a copy of [his] credit report…and after reviewing it…found a number of items on the report that [were] inaccurate.” He listed the erroneous items and requested that RMP send “copies of the documents…used to verify the accuracy of the accounts.” Finally, in May 2017, a complainant reported receiving a notice from Receivables Management Partners stating that he owed money for a delinquent medical bill. The complainant requested validation of the debt. The “collection agency sent back [a] patient statement…with diagnosis and codes…that they received from [the] hospital.” The complainant disputed their handling of his request, but RMP allegedly only “sent back a letter stating that they verified [the] debt.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
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