- Who is Rent Recovery Solutions?
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- How Do I Stop Rent Recovery Solutions Debt Collection Harassment?
- How Can I Delete Rent Recovery Solutions from My Credit Report?
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Rent Recovery Solutions, LLC is a third-party collection agency based in Atlanta, GA that specializes exclusively in collecting delinquent debts for the property managers of apartment complexes. Rent Recovery has received many consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as failing to provide verification of debts and inaccurate reporting of information. If you have been contacted by Rent Recovery, understand your rights before responding.
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Is Rent Recovery Solutions a scam?
According to the Better Business Bureau (BBB),Rent Recovery Solutions, LLC was founded in 2006, with BBB’s profile page established in 2009. According to its website, Rent Recovery Solutions focuses exclusively on “rent-related debt for management companies and apartment communities.” Rent Recovery’s management team has experience in property management and “multifamily collections.” Their collections staff is trained in lease, lease collection, and landlord tenant law.
Rent Recovery’s business activities are comprised of four main areas: contingency collections, electronic file placement, a proprietary process, and advanced technology. Their collections efforts use contact methods, research personnel, and specialists trained to recover delinquent debt, and their contingency arrangement means that their clients only pay when past due accounts are recovered. Their electronic file placement system accommodates digitally stored files and integrates with the systems used by property managers. Their proprietary process uses a network of contacts and negotiation tactics to afford their collectors with more options than “demanding, bullying…making threats, and badgering and harassing…former residents.” Their technology includes a state-of-the-art skip tracing database.
Their website does not offer a lot of information about consumer rights. However, their Resources tab includes an Industry Links page with links to AskDoctorDebt.com, the Association of Credit and Collection Professionals, and the Annual Credit Report website.
The BBB has closed 166 complaints against Rent Recovery in the past three years, with 78 closed in the past twelve months. Most of these complaints alleged problems with billing and collections. Since March 2015, the CFPB has closed 111 complaints against Rent Recovery for complaints alleging FDCPA violations such as attempting to collect debts not owed; making false statements; and improper disclosure of information. Justia lists at least 2 cases of civil litigation naming Rent Recovery as a defendant.
Absolutely. Here are some Sample Cases against Rent Recovery Solutions LLC
In September 2017, a complainant indicated that he had tried to rent an apartment but was refused because Rent Recovery had reported a collection item. The complainant immediately addressed the delinquency but was informed by Rent Recovery that a receipt for payment would take 48 hours. The complainant received an email receipt shortly thereafter, but the property manager insisted on a hard copy receipt on letterhead. The complainant again contacted Rent Recovery to request the receipt but was continually sent to voice mail. Subsequent calls to management redirected to the customer service representative’s voice mail. In response, Rent Recovery indicated that they had sent several letters to the complainant. Rent Recovery indicated that they had only one additional contact with the complainant and that further questions should be directed to the Collections Manager. In September 2015, a complainant indicated that Rent Recovery had reported a delinquency to the credit reporting agencies that was inaccurate. The complainant requested validation of the debt and a removal of the inaccurate information from his credit reports. Rent Recovery’s investigation confirmed that the complainant had paid the amount owed in 2014 and the account was subsequently reported as paid and closed.
In June 2017, a complainant indicated that he had contacted Rent Recovery regarding a past due account. He offered to settle the balance so that a negative item could be removed from his credit report. Although he paid the amount as agreed, the account still appeared as a charge-off item. Rent Recovery’s investigation confirmed that the account had been paid, and that they had failed to update the information with the credit reporting agencies.
Rent Recovery Solutions, LLC
1945 The Exchange SE., Ste. 120
Atlanta, GA 30339-2062
Telephone: (800) 335-0119
Understanding your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
If you’ve been harassed by debt collectors, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
What Our Clients are Saying
“We realize that ours is just one small case among many – and many more serious – but are heartened by the fact that you accepted it and represented us with a professionalism that belied the small dollar amount.”
“If you are unsure about this company…DONT BE!!! They are for real when they say they are here to help you. It only takes a few short minutes of your time to talk to a rep. I was a skeptic, but you did everything you said you would! I can’t say thank you enough!”
”Lemberg Law has saved me from the endless calls, and harassing voicemails. They really do go to bat for you. I didn’t know that debt collection agencies can end up paying your legal bill. What a surprise, to receive free legal help. I’m very grateful for all the hard work they did to finally give me my life back.”
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