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ResidentCollect, Inc.is a third-party collection agency based in Dallas, TX that specializes in collecting past due accounts for property management companies. ResidentCollect has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA) such as failing to provide verification of debts and attempting to collect debts not owed. If you have been contacted by ResidentCollect,understand your rights before responding.
According to the Better Business Bureau (BBB),ResidentCollect, Inc.was initially incorporated in 1991 but not established under its current name until 2008. The BBB opened its file on this organization in 1993. ResidentCollect is listed as a corporate collection agency that uses the alternate business names Allied Collection Services, Inc., and ResidenctCheck.com. Buzzfile confirms a founding date of 2008 and estimates ResidentCollect’s annual revenue at $790,000.00.
ResidentCollect does not maintain a public-facing website. ResidentCollect and ResidentCheck are both featured on a public webpage at www.residentcheck.com. However, this page features only minimal information about either company. The page heading indicates that ResidentCheck is now part of MRI Software, a technology company based in Ohio that developed both companies’ skip tracing and accounts receivable management software.
According to this website, ResidentCheck “offers flexible and comprehensive resident screening for the multifamily real estate market…[that] enables property owners and operators to maximize financial performance and manage risk tolerance with a customizable, property-level screening approach.” In addition, ResidentCollect employs an “experienced collection team focused exclusively on multifamily collections…[with] account managers [who] are specialists that understand industry terms, policies and procedures.”
This page also contains login links for both sites. The login link for ResidentCheck leads to a login screen that requires a username and password for access. A line of text beneath the login link for ResidentCollect indicates site visitors will be redirected to ResidentCollect.com. However, clicking on the link redirects visitors to an online portal for property managers at https://portal.innovativerecovery.com, which indicates a headquarters at the same address as that listed by the BBB for ResidentCollect, Inc.
Innovative Recovery, in turn, has a one-page website at www.innovativerecovery.com, on which it describes itself as an apartment collections firm “committed to achieving better results by using a friendly, but firm approach…to find the best solutions to recover your receivables, including our nationwide attorney network and post-judgment garnishment recovery.” Their site includes links to client and consumer payment portals, an email address, and a web-based contact form. The phone number posted on this site uses a non-existent area code.
The BBB has given ResidentCollect a rating of F. In the past three years, the BBB has closed 112 complaints against ResidentCollect, with 43 closed in the past twelve months.Since March 2015, the Consumer Financial Protection Bureau (CFPB) has closed 47 complaints against ResidentCollect. Justia lists at least 3cases of civil litigation naming ResidentCollect as a defendant.
Absolutely. Here are some Sample Cases against ResidentCollect Inc
Many complaints against ResidentCollect indicate difficulty in establishing debt and payment verification. In August 2017, a complainant indicated a disputed debt of $7,046 with an apartment complex where the complainant formerly lived had been reported to the credit reporting agencies. The debt had been disputed, but the complainant indicated ResidentCollect had been uncooperative in ensuring reports to the credit reporting agencies reflected an accurate status. In the current complaint, the complainant was experiencing difficulty purchasing a home as a result of the misunderstanding. The complainant requested a written statement from ResidentCollect, and eventually hired an attorney to assist efforts in communicating. The complainant’s attorney received an email indicating the claim had been closed, but her mortgage processor wanted a letter, which ResidentCollect had refused to provide. The complainant indicated her attorney believed ResidentCollect’s history of misconduct would continue to complicate efforts to request the letter. The management company of the original apartment complex had been dissolved, and after four weeks of requesting the letter from ResidentCollect, the complainant was concerned that even paying anything on the account would not resolve the problem. ResidentCollect’s public response was: “This account has been closed. Any requests need to come from your attorney since you are now represented by counsel. Ms. ***** can be contacted at *****@innovativerecovery.com.”
4230 Lyndon B Johnson Fwy., Ste. 407
Dallas, TX 75244-5882
Understanding your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
If you’ve been harassed by debt collectors, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
What Our Clients are Saying
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