- Who is RGS Financial?
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- How Can I Deal with RGS Financial?
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RGS Financial, Inc., is an Accounts Receivable Management (ARM) and Business Process Outsourcing (BPO) firm located in Richardson, TX. According to the Better Business Bureau (BBB), they were founded locally and incorporated in 2005. The BBB opened a file on RGS three months after their founding. In 2016, RGS was recognized as a State of Texas Historically Underutilized Woman-Owned Business. Buzzfile indicates RGS has an annual revenue of $47.8 million and a staff of 125.
RGS Financial offers professional services in two main areas: BPO services and ARM services. As for outsourcing, RGS offers office support in several areas, including welcome calls; surveys; loyalty programs; new production notifications; and fraud detection/prevention. Their ARM branch of services includes third-party debt collection; first-party receivables management; asset location; and consulting. RGS acts as a third-party debt collector for the automobile, health care, retail, credit card, student loan, medical, and utilities industries.
Like many contemporary collection agencies, RGS Financial’s website appears to be intended less for the average consumer and more for the large multinational corporation seeking an effective solution for past due accounts. They boast state-of-the-art security for all their transactions and a client list including corporations such as Mercedes-Benz, Nordstrom, USAA, and Bank of the West. Although RGS Financial is a member of the Association of Credit and Collection Professional (ACA); the ACA Ethics Committee; and ACA of Texas, their website does not mention any consumer protection laws such as the Fair Debt Collection Practices Act (FDCPA), the Fair Credit Reporting Act (FCRA), or the Telephone Consumer Protection Act (TCPA). Their web-based contact and online payment forms do not inform consumers of their rights under these laws.
The Better Business Bureau lists a total of 55 complaints against RGS Financial closed in the past three years, 22 of them closed in the past twelve months. Of all closed complaints, 17 of the 55 complainants indicate satisfaction with the resolution. There are also two reviews of RGS Financial—one positive and one negative. BBB has given RGS a grade of A-. Justia lists at least three cases of civil litigation brought against RGS Financial.
Ansolutely. Here are som Sample Complaints against RGS Financial Inc.
Most of the complaints against RGS result from alleged violations of the FCRA and/or FDCPA such as failure to verify debts. In 2017, there were 12 complaints alleging RGS had contacted consumers for unverified debts. Complaints that were accepted as resolved included a consumer who was receiving calls to an incorrectly assigned telephone number; a debt resulting from identity theft that appeared on a credit report; a delinquency that appeared on a credit report before the consumer had been notified of the debt; and a delinquency resulting from an error in bank account identification information. Among closed complaints still awaiting final approval by the consumer are several resulting from debts that consumers have objected to as unverified or fraudulent. Many of these complaints originate with cable companies; some of them are from banks or lending companies. Generally, RGS addresses complaints with fairly detailed documentation.
Press Releases of Lawsuits Brought On By Lemberg Law Against RGS Financial
March 17, 2017. On behalf of our client, Lemberg Law recently filed a complaint in U.S. District Court, Southern District of Florida. The case, against RGS Financial, charges the debt collection agency with violating federal law and asks for $1,000 in statutory damages under the Fair Debt Collection Practices Act plus other relief.
I’m DEF the CPA, consumers have a right to ask that collection calls stop. Doing so doesn’t erase the debt, but it does get rid of the debt collection phone calls. Our client says that RGS Financial debt collectors start calling her. She wanted to call to stop, so she email a letter to RGS Financial telling them to stop calling me immediately RGS Financial continue to harass our client with debt collection calls.
This lawsuit charges that RGS Financial violated the Fair Debt Collection Practices Act (FDCPA) by engaging in harassing behavior and by contacting our client after having received a cease and desist letter.
RGS Financial, Inc.
1700 Jay Ell Dr., Ste. 200
Richardson, TX 75081
Telephone: 1 (866) 941-8600
Understanding Your Debt Collection Rights
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are two federal laws designed to protect consumers from overly aggressive collection agencies. The FCRA regulates the way in which collection agencies and creditors report delinquent debts to Experian, Equifax, and TransUnion and provides consumers with certain rights regarding access to their financial information, such as requesting free copies of their reports or requesting changes to information on their reports. The FDCPA is designed to ensure that collection agencies and their employees follow certain guidelines that prohibit illegal activity, such as using abusive or threatening language or harassment, misrepresentation, and tactics like making an excessive number of calls to the same person.
In addition, both the FDCPA and FCRA allow individuals to seek damages for violations. For example, the FDCPA provides a means for consumers who have been violated to recover monetary damages of up to $1,000, plus attorney fees and court costs. If you are concerned that your rights have been violated, seek assistance to find the relief you may be entitled to.
Consumers have reported this agency harassing them from the following numbers:
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
What Our Clients are Saying
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“I received a scary call from a group saying that my credit card has been flagged for fraud. They threatened me that I needed to pay off $1,500 or end up incurring heavily in attorney fees, fines or worse a bail. I knew this is likely to be a scam and I contacted Lemberg Law who responded immediately and took over the case. I really appreciate the efforts of the entire legal team for putting an end to what seemed to be a mountain to me.”
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