Roquemore & Roquemore Inc or RRI is a third-party collection agency based in Texas that specializes in asset location and repossession. RRI has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including harassment and improper contact or sharing of information. If you have been contacted by Roquemore & Roquemore, make sure you understand your rights before taking action.
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According to the Better Business Bureau (BBB), Roquemore & Roquemore, Inc. is a legitimate collection agency founded in 1985. The BBB established a profile page for RRI in 1994. RRI is listed as a collection agency that “locates collateral for insurance companies and lenders.” Buzzfile estimates RRI’s annual revenue at $1.3 million and the size of its headquarters staff at 105 employees.
According to its website, Roquemore & Roquemore “is the nation’s oldest continually operating professional skiptracing company, with a recovery record of more than $2 billion in assets returned to… clients.” RRI’s “pursuit of excellence is reflected in every aspect of our performance… with a reputation…built on innovation, consistency, and exceptional customer service.”
Roquemore & Roquemore’s website identifies 5 distinct areas of business focus. Their Skip Tracing division specializes in “identifying reference points of a borrower sufficient to lead to contact with that borrower and, in an ideal outcome, facilitate recovery of valued collateral belonging to the lender.” Their Repossession Management division specializes in repossession of collateral using a coordinated approach combining location technology and industry knowledge. RRI’s Remarketing division assists in the liquidation of recovered collateral by coordinating the efforts of remarketing companies, auctions, and repossession agents. RRI’s Portfolio Management division uses technology to continually assess data about collateral and borrowers to maximize profit for RRI’s clients. RRI also advertises a Strategic Partnership division, in which they advertise their affiliation with many professional associations and corporations, including State National Companies, Allied Solutions, DRN (Digital Recognition Network), PAR North America, Auto Financial Group, OpenLane, Thomson-Reuters, Experian, Lexis-Nexis, and Carfax.
Roquemore & Roquemore’s website does not offer any information about its regulatory compliance policies. Their Borrower’s Resources page states that they “train…their workforce to conduct all borrower communications with respect and decorum.” However, the links and references on this page lead to unclaimed websites that act as hubs with links to little-known debt counseling sites.
As of March 2018, the BBB has given Roquemore & Roquemore a rating of F. The BBB has closed 13 complaints against RRI in the preceding 3 years, with 7 complaints closed in the past 12 months. Almost all of those complaints allege problems with billing and collections. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has closed 4 complaints against RRI. Justia lists at least 3 cases of civil litigation involving Roquemore & Roquemore.
Roquemore & Roquemore, Inc.
310 E I-30, Ste. 200
Garland, TX 75043
Telephone: (800) 500-7855
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely Roquemore & Roquemore would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Complaints
Complaints against Roquemore & Roquemore cite extremely aggressive, hostile, and abusive conduct on the part of RRI representatives, as well as attempts to repossess property for which they do not have a lien or judgement. In October 2015, a complainant indicated that RRI had repossessed his car even though he had no debt with RRI, any car dealer, or anyone else. Allegedly, Roquemore & Roquemore had indicated they were in possession of a lien to collect for a debt of $14,000. To satisfy the debt, the complainant indicated that RRI representatives “stole” his car. According to the complainant, he purchased the car in February 2015 with cash and assumed no debt and no lien, owning the car “free and clear.” He indicated that the “firm … he had bought the car from gave…him a free and clear title from NYS” Department of Motor Vehicles (DMV). As a result, he accused RRI, “the Municipal Credit Union, and the car repossession corporation” of theft and indicated his decision to “bring a criminal and civil complaint in NYS Supreme Court if …his car is not returned or…if he is not reimbursed for…the purchase price.”
In response, Roquemore & Roquemore indicated that the “account was assigned…with a current PA title, with current lien, all of which … was verified with PA DMV as the current lien/title.” In addition, the “location of the vehicle was provided…by the lien holder with instructions to honor the PA title/lien.” RRI claimed that the “vehicle was returned in the same condition and the consumer signed off on all releases several weeks ago.”
The complainant rejected the attempted resolution, insisting that the “car was stolen… with no legal justification.” The car owner’s “title issued by NYS DMV was free and clear. The seller… had a lien-free NYS DMV title.” The complainant restated his claim that he owned the car free and clear and had paid with cash. In addition, the complainant indicated that “the car was damaged and out of…his possession for three weeks for no valid reason.” Despite RRI’s claims, the complainant insisted that “errors, mistakes, and negligence are no justification for the illegal taking of someone ‘s property and the damages suffered.” He said that RRI “did not do their homework…and were unprofessional and negligent” and that they should “be blackballed in the industry for their negligence, stupidity, and complete unprofessionalism.” Roquemore & Roquemore did not provide any further response.
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call ? 844-685-9200 NOW.
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