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The headquarters for Simon’s Agency is located in Liverpool, NY, with a satellite office in Spotswood, NJ. According to the BBB, Simon’s was founded in 1966 and incorporated in 2001. BBB opened its file about a year after incorporation. According to Buzzfile, Simon’s has been operating for 16 years and has an annual revenue of $150,000.
According to the Better Business Bureau (BBB), the Simon’s Agency is a legitimate collection agency. Their website claims a 50-year history of success in the collections industry. The majority of Simon’s clients are in the healthcare industry, and they cite good “bedside manner” in dealing with patient delinquent debts as one of their strengths. Recently, aided by advances in technology, Simon’s has expanded into other areas of debt collection, including consumer credit; commercial loans; government municipalities; and membership-based debt collection for record clubs, music clubs, and gyms.
“The Simon’s Method” uses a four-step process to ensure high recovery rates: file placement; data scrubbing; debtor contact; and remittance to clients. Simon’s offers cash rewards to clients who place accounts with them, and all files are uploaded using technology designed for the needs of collection agencies. During data scrubbing, trained collectors review files for outdated contact information and other sources of information useful in the collection process; all debtors are contacted within 48 hours of placement; and Simon’s cites as a strength its policy of paying clients monthly rather than at the conclusion of all debt recovery.
The Simon’s Agency hosts a separate website for consumers, www.paysimons.com. Neither the commercial site nor the consumer site offer much information about federal debt collection laws like the Fair Debt Collections Practices Act (FDCPA) or the Fair Credit Reporting Act (FCRA). The consumer site hosts a Frequently Asked Questions page, but most of the questions are about how to make payments. Their web-based contact form does not notify site visitors of their rights under the FDCPA or the FCRA.
The Better Business Bureau lists 42 complaints closed against Simon’s in the past three years, with 13 complaints closed in the past twelve months. Most of these complaints are about billing and collection issues, with only 12 of them resolved to the satisfaction of the complainant. There are three negative customer reviews, all complaining about automated calls and unverified debt. Justia lists at least 4 cases of civil litigation citing Simon’s as a defendant.
Simon’s Agency, Inc.
4963 Wintersweet Drive
Liverpool, NY 13088
Telephone: 1 (315) 454-8700
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely Simon’s Agency would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Absolutely. Here are some Sample Complaints
A typical complaint from a consumer occurred in December 2016. A consumer who did not have any history of delinquent debts received an alert about a change to her credit report resulting from a Simon’s Agency report to the credit reporting agencies of an unpaid bill of $25.00. The consumer complained that this action was illegal since she had only received one phone call about the delinquency. Ultimately, Simon’s admitted that attempts to contact the debtor had been mostly unsuccessful. After paying the outstanding balance, Simon’s contacted the credit reporting agencies to have the item removed from her credit report. Also in 2016, another complainant alleged that Simon’s Agency had reported 5 separate delinquencies to the credit reporting agencies without providing verification of the debts or making contact with the debtor. Simon’s provided the account information in response to the complaint and claimed that they had sent letters to the debtor that had not been returned as undeliverable, but also acknowledged that they had been unsuccessful in reaching the debtor by telephone. Civil actions include complaints that Simon’s Agency regularly makes non-emergency automated phone calls, or “robo calls,” to the mobile phones of debtors without their prior consent, which constitutes a violation of the Telephone Consumer Protection Act.
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
What Our Clients are Saying
“I was almost going nuts receiving calls every afternoon from a person using profane language to push me to pay debts I don’t owe. Someone I trust referred me to Lemberg Law, and I don’t regret having contacted them. The attorneys were very kind and always available when I needed them.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
“I just called in to thank you for the incredible help you offered to my sickly father who was bothered with frequent calls from scammers. At a point, he just wanted to pay them to get rid of all the annoyance, but because of Lemberg Law’s assistance, he got free help, and the bothering calls ended immediately.”
Chances are we can. Call us to today and we’ll tell you how we can help.
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