Specialized Loan Servicing – SLS Collection Complaints. Stop the calls

Many consumers bring up complaints about harassing collection calls

Specialized Loan Servicing, LLC or SLS is a residential mortgage servicing corporation based in Colorado which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might calling, and how you can stop them.

What is Specialized Loan Servicing?

SLS’ headquarters is located in Highland Ranch, CO. They also have offices in Arizona and a payment processing center in Atlanta, GA. The BBB indicates that SLS was founded locally in 2003, and incorporated in Delaware in the same year. The BBB opened its file on SLS four months after SLS’ initial founding. The main web address for this company is www.sls.net, but the BBB lists a secondary site at www.samreo.net. Buzzfile indicates a founding date of 2011, an estimated annual revenue of $183.4 million, and an estimated staff of 1,258 people at the headquarters location.

SLS is not a collection agency, but they sometimes operate in a similar capacity. SLS describes itself as an asset management company and works exclusively with real estate loans, many of which are delinquent; thus, like collection agencies, SLS’ processes delinquent debt, but their efforts are focused on home foreclosures rather than credit card balances.

Normally, approving a home loan requires an applicant to appear at a lending institution such as a bank or savings and loan. After lending managers determine the borrower’s ability to successfully assume the loan, the bank exercises its professional judgement to either approve or deny the loan. The new homeowner typically pays off the loan over a course of thirty years. The bank’s interest in providing this service is realized in interest income and the potential for refinancing based on property improvements and appreciation.

As a third-party servicer of mortgage loans, SLS does not issue home loans. Instead, they work with financial institutions after loan signing to purchase home mortgages, often without the knowledge or consent of the borrower. SLS claims the benefit of this service is to provide more effective and profitable loan servicing. SLS also operates a group of affiliated loan service organizations, including Altavera Mortgage Services, Capital Markets Cooperative, Computershare Loan Services, and Mortgage Solutions.

Have questions? Call us now at 844-685-9200 for a Free Case Evaluation.

Our services are absolutely FREE to you.

The harassing company pays our fees.

Complaints against Specialized Loan Servicing LLC – SLS

The Better Business Bureau lists 359 complaints closed against SLS in the past three years, with 126 in the past 12 months. Only 38 of these complaints have been resolved to the satisfaction of the complainant. Many of the complainants indicate that their mortgages were sold without their consent, and that SLS institutes new methods of distributing mortgage payments that result in increased interest rates, missed payments, late fees, and reports of delinquencies on their credit reports. The 63 negative reviews allege openly abusive customer service and fraudulent business practices. Justia lists at least 50 cases of civil litigation naming SLS as a defendant.

SLS Contact Information

Specialized Loan Servicing, LLC
8742 Lucent Blvd., Ste. 300
Highlands Ranch, CO 80129-2386
Telephone: 1-720-241-7200
Website: http://www.sls.net/

Understanding Your Debt Collection Rights

Federal agencies like the Federal Trade Commission enforce laws that protect consumers from collection agencies who engage in unethical business practices. For example, the Fair Credit Reporting Act (FCRA) restrict and regulate how collection agencies can conduct business. The FCRA’s regulations are focused on how collection agencies and creditors report delinquent debts to credit reporting agencies. 

Federal laws also provide individuals with a means to seek damages in court. For example, the FCRA allows consumers who have been violated to recover monetary damages of up to $1,000, plus attorney fees and court costs. If you are concerned your rights as a consumer have been violated, seeking assistance can help you find relief.

Ready to Stop the Harassment?

The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.

What Our Clients are Saying

“I was almost going nuts receiving calls every afternoon from a person using profane language to push me to pay debts I don’t owe. Someone I trust referred me to Lemberg Law, and I don’t regret having contacted them. The attorneys were very kind and always available when I needed them.”

“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”

“I just called in to thank you for the incredible help you offered to my sickly father who was bothered with frequent calls from scammers. At a point, he just wanted to pay them to get rid of all the annoyance, but because of Lemberg Law’s assistance, he got free help, and the bothering calls ended immediately.”

Can You Help Me Delete Specialized Loan Servicing from My Credit Report?

Chances are we can. Call us to today and we’ll tell you how we can help.

Sound Off!

Have you had a bad experience with this agency’s debt collectors? Sound off and share your experience with other visitors in the comment box below.

21 COMMENTS
  • Sallie Cannady

    My concern is that SLS is cheating me out of my home they bought our loan from BB&T some how our life insurance on our home got turned into flood insurance of which is not reclored to have in our area my husband passed away 1/7/2017

  • Laurie Genter

    SLS is constantly sending me letters stating that I am one month behind in my mortgage payments, I am not, I did an loan mortification I believe in 2014 i have not missed any payments to date , I was sent a letter in July of 2015 stating that my impound account was negative $449.00 and that i had $189.00 in late fees on my account, so I sent them $638.00 along with my regular payment that month, to date they cannot tell me were that money went only that they can confirm it was received, not their telling me that i am still on month behind in my payments but cant tell me what month I missed and until they do I’m not sending them anymore then my regular monthly payment, so now their adding late fees every month. I’ve gone over my bank statements going back 3 yrs. I cant fine a missed payment.

  • Russell longo

    sls is constantly calling me on the 2nd or 3rd of the month to tell me my payment is due I consider this harrasment as my payment is not late until the 15 th how can I stop these nuisance calls

  • Maria

    Hello, my mortgage was sold by DITECH to SLS in Now 2017, and THE harassment started in Feb2018!!! from the regular payments, I got inflated ESCROW and subsequently TOTAL MONTHLY bill, that I should pay 500 $ a month more, because:
    *late payments fees
    *they got condo insurance for me ( suggested I do not have one)
    *Condo maintenance/HOA / monthly fees ( I pay regularly once a month)
    After 3 month FAXING the proof of insurances, 200 .00 was removed from ESCROW, but HOA (home owners ass) is still there , despite FAXing them my checks that I am paying myself for the monthly condo maintenance / or HOA/ myself past 20 years!!! Gave them the name and the phone number of condo Manager office to claryfy, but SLS never did!!!
    Really sick and tired, I am ready to consult the real-estate lawyer!
    Please help, if you can with some advices! thanks, Maria from FL

  • Masud Hannan

    Same as above complaints again SLS. Got loan modification from SLS after Bank of America. Since first 3 months of trial period (Sept-Nov of 2015) SLS started sending letters that they missed payments, then send delinquency report to credit company and ruined my credit. I did not miss a single payment with SLS. I have been sending certified mails by USPS to keep track of when SLS receives my mortgage payment and when they withdraw money. But the delinquency letter still keeps on coming. I need help to stop this fraudulent SLS so that my credit is recovered. I have suffered financially, immensely due to this false credit report. Can you help, Please.

  • Lisa Sidlow

    I sold my house 4 months ago and Specialized Loan Servicing has yet to return my tax and insurance escrow money. The amount is $7258, not an insignificant amount. Every time I call they say, “the check is in the mail”, but it never comes. I a, sick of calling and being on hold, and being lied too.

  • Rita Fasullo

    SLS May have already stolen my home ( after 12 years of torture by all involved ) they are ruthless,inhumane crooks !
    Do you work for them ? they pay many to be able to just take your home !

  • April Yates

    SLS has also stolen my home as well come this Tuesday. Illegally foreclosed and then when I was selling it they came up with a 5000 HOA lien I was never informed of until we were about to close and lwft me now with no time to do so. Refused a stay on foreclosure even though I have an active cobtract to sell. Literally needed one more day and instead they are going to take my house.

  • Melissa Harvey

    I have had similar problems with SLS mortgaging. Harassing letters x 6 sent certfied every month. Payment plans that do not work out. Try to call back and they will not answer. Cancelled our property insurance. Ruining my credit. saying they sent me a modification plan but I never received it. Putting checks through my account when they said I had to pay cash causing more charges.

  • Mr. Melendez

    Hello, is SLS still in business? I have tried different phone numbers today, no luck. I just talked to someone there last week. I have tried contacting the company that owns SLS . No luck there either.
    I did some research, they have quite a number of complaints and class action lawsuits. What is going on?

  • Travis

    I have also tried to call SLS over 20 times today and it rang 4/5 times then the line went quite and hung up. I’ve been yanked around for over 3 months now trying to get my father estate situated. Beyond frustrated! Frauds!

  • Karen Francis

    SLS was never able to help me refinance and o wasn’t HARP eligible either. SLS requested paperwork that they then claimed was not received. I lost my home.

  • Mini Bios

    SLS has a very flawed administrative system, which is really no system at all. Their phone system has no extension numbers to reach certain personnel, so therefore you’ll never get to talk to same person twice. The left hand doesn’t know what the right hand is doing. Managers are totally incompetent and should be flipping burgers at their local McDonald’s. Check out the complaints from employees at Indeed.com. Just keyword, specialized loan servicing on the Indeed.com site and you will see 85% disatisfied employees that either have left SLS or sticking around until a better job is found.

  • Dorothy Henderson

    I get a call from SLS almost every other day and sometimes they call me two times in the same day. When I don’t talk to them they I get a letter in the mail. There are times when they try to make me send them a payment for a house I never stayed in. This has been going on for years about this same house.

  • Dennis Martinez

    I have called many times and was immediately disconnected and now I can not make an online payment
    No customer care center number goes thru

  • Sam Spader

    I applied for a loan modification with SLS, which is now in it’s 3rd month of processing without any results whatsoever. This company is a certified JOKE! Incompetent and inept personnel that should be working at car wash. Search the Internet and see the multitude of dissatisfied employees of SLS and customers of SLS. This company is owned by a holding company located in Melbourne, Australia called Computershare that probably has no idea what a terrible investment they bought into.

    SLS constantly looses the paperwork that you send them either by postal mail or email. You’ll never talk to the same person twice due to the fact that their phone system has NO extension numbers to reach the person you last talked to.

    They pay their foreclosure specialist a BONUS to put people in foreclosure. I filled a complaint with the Consumer Financial Protect Bureau, which is a US Government bureau that is responsible for protecting people that are dissatified with the dealings if financial companies.

    I really feel sorry for the people that have to deal with this immoral company. That’s my two cents worth. : – (

  • Denise

    I guess I am thankful that it’s just my HELOC that was sold to this firm from Bank of America. Unfortunately, Bank of America said that this is effective February 1, 2019 and so that does not give me much time to pay off my HELOC to Bank of America so I told have to deal with these people. All of these comments are very disturbing and I am a little scared as I just really don’t need the problems that might come along with this transfer.

  • Beth

    My BOA home equity loan was also sold to SLS in Dec 2018 but I received a letter in January from BOA to continue to send my payment to BOA. My loan has less than 2 years left. I have always paid around the first of the month, after a pension check is posted. SLS has already started calling me and my HE loan was paid for posting 2/4/2019. Now I log into BOA and my HE loan isn’t listed there. I will not put up with the phone calls.

  • Andrew

    Same here… too much to write… pissed off… 10 years and now I get a letter from SLS mortgage that my hoa6 is unacceptable because it doesn’t state “ betterment’s and improvements”! Idiots on the phone have no knowledge of insurance declarations! They bought insurance in my townhome when I showed them proof of insurance! Is this fraud or what!!!!

  • Carol sanchez

    My mortgage loan was transferred to specialized loan Services..After being with WFG for over 20years never had problems with them.. I read the reviews and I am not looking forward to being part of SCAM…HELP

  • Katina H

    Just tried to make an online payment to my mortgage company and got a message that my loan was transferred to SLS, reading all the comments. A little nervous right now

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