States Recovery Systems or SRS is a third-party collection agency based in California. SRS has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including making false statements and failure to verify debts. If this debt collector has contacted you about past due collection items, make sure you know your rights before taking action.
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According to the Better Business Bureau (BBB), States Recovery Systems, Inc. is legitimate collection agency founded and incorporated in 1988. The B established a profile page for SRS in 1993. SRS is listed as a collection agency.
According to its website, SRS“is a respected receivables management company with the industry experience and financial resources to focus the best people, systems and capital on improving our clients’ revenue cycle.” SRS employs “a best practices approach to managing their clients’ accounts.” SRS states that they “stand for honesty, integrity, and respect in their relationships with their employees, clients, consumers, and regulatory bodies.”
SRS is a full-service collection agency and offers a range of accounts receivable management solutions. SRS’s 3rd-party collections division uses “core experience in… the collection of primary and secondary delinquent accounts. With over two decades of experience and a highly trained professional staff, SRS’s clients’ accounts are handled with professionalism and integrity.” SRS’s 1st-party outsourcing division acts as “an extension of their clients’ organization, freeing resources for other core business uses, so their clients can experience financial improvement through accelerated cash flow, lower operating expense, reduced customer delinquency, and improved customer care.”
In addition, SRS conducts location searches and asset investigations using “connectivity to multiple information providers, coupled with…a library of interactive skip-tracing databases.” Their litigation team “provides a variety of legal collection services…along with a variety of post-judgment recovery options… and an in-house legal department that utilizes a National Attorney Referral Network.” SRS also offers credit reporting services, customized recovery services, and consulting services.
SRS collects delinquent accounts receivable for a variety of industries, including banking and financial services companies; consumer retail providers; publishing and advertising; telecommunication and utility service providers; government agencies; property management companies; healthcare providers; higher education; and commercial collections.
SRS’s Affiliations page states that they “maintain… compliance with all state and federal regulatory bodies.” They cite membership in several professional associations, including the International Association of Credit and Collection Professionals (ACA International). Their Consumer Resources page provides links and references to the Federal Trade Commission (FTC), the Department of Health and Human Services, and industry-affiliated consumer credit websites.
The BBB has closed 7 complaints against States Recovery Systems in the past 3 years, with 2 complaints closed in the previous 12 months. All of those complaints alleged problems with billing and collections. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 23 complaints against SRS . Justia lists at least 5 cases of civil litigation involving SRS.
States Recovery Systems, Inc.
2951 Sunrise Blvd., Ste. 100
Rancho Cordova, CA 95742-7201
Telephone: (916) 631-7085
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely SRS would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Complaints
Complaints against States Recovery Systems commonly cite problems resulting from disputes about the validity of debts and the accuracy of information reported to the credit reporting agencies. In October 2015, a complainant indicated she had received “an invoice in the mail from SRS stating that she owed a balance of $1,537.73.” However, she also stated that the original creditor had “never contacted her regarding any balances owed.” She stated that “upon receipt… of the collection letter, she contacted SRS and informed them that she did not owe the bill and had never been contacted in any way, shape or form by” the original creditor regarding an outstanding balance. Allegedly, the SRS representative she spoke with “refused to provide her name and easily became argumentative when the complainant requested validation of the debt,” instead merely telling the complainant, “‘You just owe the debt.’” The complainant insisted that she is not responsible for any delinquencies and that she “withdrew from her coursework in accordance with the university’s policy and had never been made aware that there is a debt owed.” Furthermore, she “currently has her student loan payments electronically deducted from her bank account each month and…is in good standing.” The complainant concluded by stating that she is “suspicious that this is a scam; requested …verification of the debt; and in the event that SRS cannot or will not verify the debt, …expects them to cease contact…and… not erroneously report to the credit bureaus.”
In response, SRS stated that they had received the account in September 2015. They also stated that the “complaint received from BBB was the first contact that was made on this matter, and that … a subsequent … CFPB complaint …were the only communication from the consumer.” SRS indicated that “upon providing the details of the complaint to the original creditor, they have decided to recall the matter and respond directly to the consumer.” States Recovery Systems agreed to “cease & desist as well as provide validation of the matter.” In addition, SRS stated that they “are NOT a credit reporting agency for this client,” and asked the complainant to direct further questions to the original creditor. The complainant accepted SRS’s resolution but stated that despite their insistence otherwise, she had “made contact with SRS on several occasions regarding this ‘debt’ and” had not received a response.
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
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“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
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