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Synerprise Consulting Services or SCS is a third-party collection agency based in Texas. SCS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including failure to verify debts and attempting to collect debts not owed. If you have been contacted by SCS, understand your rights before responding.
According to the Better Business Bureau (BBB), Synerprise Consulting Services, Inc. is a legitimate collection agency, founded in August 2002, and the BBB established SCS’ profile page about nine months later, in May 2003. Buzzfile estimates SCS’ annual revenue at $1.8 million and the size of its headquarters staff at 30 people.
According to its website, Synerprise Consulting Services “is a full-service accounts receivable management company, offering a variety of services to the Healthcare Industry.” In addition, SCS “has a great deal of experience with both self-pay and third-party payers” in their effort to “maximize recoveries, regardless of balance, while maintaining a professional demeanor.”
As a full-service collection agency working in the healthcare field, SCS offers a variety of outsourcing services. Their Services page provides the following list: “pre-collect letter series; early-out programs; insurance follow-up; billing projects; bad-debt recovery; and consulting.”
Synerprise Consulting Services does not provide a lot of information about their business practices. However, their Automation page informs site visitors that SCS’ “collection and evaluation system is completely automated,” and uses a “system provided by Columbia Ultimate Business Systems (CUBS), an application software company unique to the collection industry.” SCS uses a “fully integrated dialer system… to maximize our collector[s’] actual contact time with the debtor.”
Synerprise Consulting Services does not provide any information about its regulatory compliance policies, nor do they provide any links or references to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 6 complaints against Synerprise Consulting Services Inc in the past three years, with none closed in the past 12 months. All of those complaints allege problems with billing and collections. Since June 2015, the Consumer Financial Protection Bureau (CFPB) has received 21 complaints about SCS. Justia lists at least 3 cases of civil litigation involving SCS.
Synerprise Consulting Services, Inc.
2809 Regal Rd., Ste. 107
Plano, Texas 75075
Telephone: (972) 985-0100
Absolutely. Here are some Sample Cases
Complaints against Synerprise Consulting Services commonly cite problems with inaccurate reports of delinquent credit items and inaccurate record keeping. In October 2016, a complainant indicated that he had been billed by SCS for a debt that had already been paid. SCS had initially removed the delinquent item from the complainant’s credit report, then resubmitted the same item several months later. The complainant alleged that his credit score dropped by 50 points. He also submitted a hard copy of his “account summary with the dates of service and amounts owed… [along with] a record of…payments.” The complainant “disputed [the] claim with Equifax but [his] credit score is still damaged.” In response, SCS agreed to remove the items in question.
In April 2016, a complainant indicated he had been billed by Synerprise Consulting Services for $700 for medical treatment that he claimed he did not owe. The complainant “called the hospital [where he] … was seen…and they confirmed he does not owe anything.” The complainant requested and received a statement that indicated there were no outstanding financial obligations. He sent the statement to SCS to substantiate his dispute, but he continued to receive collection calls. He insisted the debt was illegitimate and also disputed its validity with the credit reporting agencies. He requested that Synerprise Consulting Services cease and desist all collection efforts and remove his information from their database. In response, SCS indicated that they had received the complainant’s dispute and the statement. They explained that the dates of service on the statement were for December 2012 and July 2013, but that the dates of service in question were from 2010. In addition, the creditor was not the hospital, and the “charity letter” indicating there were no outstanding bills referred to a different matter. Synerprise Consulting Services indicated further that they would honor the complainant’s request to cease and desist collection activity; had removed the accounts from the database; and had sent deletion requests to the credit reporting agencies. In his rebuttal to this reply, the complainant indicated that the 2012 and 2013 dates of service “referred to the hospital reviewing/denying/approving [his] charity case at the hospital” rather than the actual treatment dates, which were in 2010. He also indicated that he had “asked for the debts… owed from the creditor [SCS had] …on file and there was nothing found. [He] called the hospital and numbers [Synerprise Consulting Services provided] …[for] the creditor, [and] again nothing was found.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, a lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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