Trojan Professional Services Inc or TPS is a third-party collection agency based in Southern California that specializes in collecting delinquent debts for dental offices. TPS has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including attempting to collect debts not owed and failing to verify debts. If you have been contacted by Trojan Professional Services, make sure you understand your rights before taking action.
- Who is Trojan Professional Services?
- Is Trojan Professional Services a Scam?
- Trojan Professional Services Complaints?
- Can Trojan Professional Services Sue Me or Garnish My Wages?
- Trojan Professional Services Lawsuits
- Trojan Professional Services Calling?
- How Do I Stop Trojan Professional Services Debt Collection Harassment?
- How Can I Delete Trojan Professional Services from My Credit Report?
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According to the BBB, Trojan Professional Services, Inc. was founded and incorporated in 1989. The BBB established TPS’s profile page the same day TPS was founded. TPS is listed as a collection agency. Buzzfile estimates TPS’s annual revenue at $11.8 million and the size of their headquarters staff at 99 employees.
The Trojan Professional Services website does not provide a lot of detailed information about its business practices or its client base. According to its website, TPS handles “time consuming tasks so their clients …can focus on patient care and increasing revenue.”
Trojan Professional Services page promises an “increase…in case acceptance, production, and collections.” TPS’s services include insurance benefit services; “Dentifi,” which “combines automated eligibility and access to thousands of Trojan Benefit Plans”; a custom benefit option with patient history reports; eligibility services; managed care reporting; “DrDirect,” which “eliminates paperwork, increases cash flow, and avoids costly delays” by using electronic payment processing; “Ask the Consultant” consultation services; the Trojan Today newsletter; and third-party collections.
TPS’s collections division uses calls, letters, and reporting to the three major credit reporting agencies to intervene when medical bills are delinquent. In addition, their ExpressCollect system allows electronic submission of collection files by dental offices.
The Trojan Professional Services website does not provide any information about its compliance policies and does not provide any links or references to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 7 complaints against Trojan Professional Services in the past three years, with 1 complaint closed in the past 12 months. All of those complaints alleged problems with billing and collections. Since October 2015, the Consumer Financial Protection Bureau (CFPB) has closed 11 complaints against TPS. Justia lists at least 3 cases of civil litigation involving Trojan Professional Services.
Trojan Professional Services, Inc. Contact Information
Trojan Professional Services, Inc.
4410 Cerritos Ave.
Los Alamitos, CA 90720-2549
Telephone: (714) 816-7169
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely Trojan Professional Services would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Cases against Trojan Professional Services Inc
Complaints against Trojan Professional Services commonly cite problems resulting from attempts to collect disputed debts. In December 2015, a complainant indicated that a delinquency on her credit report resulted from dental services that were covered by dental insurance. According to the complainant, the dental services in question were provided to the complainant’s adult daughter in 2013. When the complainant contacted the dental provider to find out why they had sent the bill for the dental services to collections, they told her that “they had attempted several times to submit a claim for payment… but were unable because the insurance denied the claim.” Allegedly, the complainant’s dental insurance provider “had mistakenly removed her daughter as an individual covered… under her family’s plan when she was transferred from an active employee to a retiree,” and her daughter “was therefore not insured at the time she received service.” The complainant contacted her insurance company and “had this insurance issue corrected by contacting her Plan Administrator.” Allegedly, the insurance company had not been “aware of her lack of medical and dental coverage, so they immediately adjusted their oversight, and coverage for her daughter was reinstated.” Subsequently, “once the dental insurance… was reinstated, they were able to successfully resubmit claims for services provided…and disbursed funds for services rendered.” As a result, the complainant confirmed that the overdue balance had been paid, and that TPS’s collection efforts were no longer necessary. The complainant requested that TPS remove the negative information from her credit report.
In its response, Trojan Professional Services indicated that they did “not concur with the recitation of the events concerning this account. Nevertheless, they sent instructions to Experian, Equifax, and Transunion requesting that they each delete the subject account.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
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The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call ? 844-685-9200 NOW.
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“I just wanted to let you know we received the check from your office on now and I wanted to take some time to inform you that we really appreciate all of your efforts in this matter.”
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