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TrueAccord Corporation is a third-party collection agency based in San Francisco, CA. TrueAccord has received consumer complaints alleging violations of the Fair Debt Collection Practices Act (FDCPA), including illegal communication tactics and attempting to collect debts not owed. If you have been contacted by TrueAccord, understand your rights before responding.
According to the Better Business Bureau (BBB), TrueAccord is a legitimate debt collection agency incorporated in May 2013 in Delaware and opened in San Francisco the same date. The BBB opened its file the same date as its incorporation and founding. TrueAccord is listed as a collection agency with an estimated staff size of 10 people.
According to its website, TrueAccord was established in an effort to correct what its founders perceived as “something inherently wrong with the way debt collection was being done.” TrueAccord represents an attempt to fundamentally change the debt collection industry…to turn collections into a recovery and reconciliation process.”
TrueAccord cites its nearly fully-automated management system as its selling point. “TrueAccord’s patent pending decision engine uses machine learning to create personalized, digital first, consumer experiences that are uniquely tailored for each consumer.” This automated system uses a “clustering engine” to predict consumer reactions “to communication frequency, timing, channel, and content… then selects from hundreds of internally generated and legally pre-approved messages that drive consumer engagement via omni-channel delivery…and tracks real time events from the consumer—email opens, link clicks, browsing patterns on TrueAccord assets, and interactions with our call center—to decide what its next step should be.”
TrueAccord’s automated system sends collection letters to consumers with accounts with credit card, internet-based subscription service, consumer loan, e-commerce, and telecommunication account delinquencies.
TrueAccord cites a policy of “code-driven compliance,” in which “control, auditability, and real-time updates for changing rules and regulations” are managed exclusively by computer “code, ensuring that all regulatory requirements are met, and allowing for the flexibility to quickly adjust to new rules and case law.” TrueAccord’s “legal department and external counsel follow developments in regulations and case law to develop policies and procedures according to their constant changes.” Their Resources page offers some white papers promoting the concept of automated collection systems, but there are no links or references to consumer protection resources, laws, or enforcement agencies.
The BBB has closed 12 complaints against TrueAccord in the past three years, with 8 closed in the past 12 months. Most of the complaints allege problems with billing and collections. Since August 2015, the Consumer Financial Protection Bureau (CFPB) has received 30 complaints about TrueAccord. Justia lists at least 4 cases of civil litigation naming TrueAccord as a defendant.
303 2nd Street, Suite 750
South San Francisco, CA 94107
Telephone: (866) 611-2731
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely TrueAccord would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
Absolutely. Here are some Sample Cases against TrueAccord Corporation
The details of all but one of the complaints on the BBB site are not available for public reference. The one complaint that is visible is from June 2017. This complaint alleges that TrueAccord sent a collection letter that used a false name. The complainant did not take issue with the debt itself, but was concerned about “receiving an email that states a person’s name, that according to the company when you call…does not exist.” The complainant stated that she believes such tactics constitute “false representation… and that if a person’s name is used for you to contact at the company, that person should be a legal and existing person.”
In response, TrueAccord apologized that the complainant was “unhappy with their use of pseudonyms for their automated agent system.” They insisted that they “strive to be transparent in their use of automated agents and have a list of all agent names on their website.” They insist that their use of pseudonyms complies with all state and federal laws. TrueAccord informed the complainant that they “submitted the complaint for further review to their legal department to determine if further action is needed to clarify in their messages that they use automated agents.”
In her rebuttal to their response, the complaint rejected the attempted resolution because “at this time, there are a huge…amount of scam emails, text messages, calling cell numbers that she receives on a daily basis from scammers. Not using a true, physically alive and legitimate person makes her not trust this company in any way or form… and not want to relay any type of information with them… especially personal information such as: address, social security number and so on.” Although the complainant stated that she is “not out against the company… and does not deny she owes this debt,” she does not believe automated email messages using fake names is a legitimate way to represent a business, especially in the current climate.”
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB). The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency.
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are recieving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200.
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