Zenith Financial Network LLC or ZFN is a debt collection agency, which receives a lot of consumer complaints to our law firm for debt harassment. Find out who they are, why they might be calling, and how you can stop them.
Zenith Financial Network LLC or ZFN is a third-party collection agency based in Florida. ZFN has received consumer complaints alleging violations of the Fair Debt Collections Practices Act (FDCPA), including using false or misleading language in an effort to collect a debt and threatening to take actions that cannot legally be taken. If this debt collector has contacted you about past due collection items, make sure you know your rights before responding.
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According to the Better Business Bureau (BBB), Zenith Financial Network, LLC is a legitimate collection agency founded and incorporated in 2012. The B established a profile page for ZFN in 2013. ZFNis listed as a collection agency that uses the alternate business names, ZFN and Associates and ZFN Processing. Buzzfile estimates ZFN’s annual revenue at $203,625 and the size of its headquarters staff at 4 employees.
According to its website, ZFN “is a…full-service provider of receivable management services…and an accounts receivable management firm specializing in consumer collections throughout the United States.”
ZFN states that it “is recognized as one of the leading providers of receivable management services to some of the nation’s most renowned credit card issuers, debt purchasers, banks, auto lenders, and universities.” ZFN offers “third party collection services for primary, secondary and tertiary accounts; …pre-collection services to bring accounts current at the earliest stage of delinquency, and full contingency collection services to recover monies owed on consumer accounts or business-to-business transactions.”
As for compliance, ZFN “performs collection services at every stage of delinquency, for every type of account while adhering to FDCPA and TCPA regulations…and has the experience, staff and technology to supplement their clients’ internal efforts or take over where they leave off.” However, the ZFN website does not provide any links or references to consumer protection resources, laws, or enforcement agencies.
As of June 2018, the BBB has given ZFN a rating of NR (No Rating). The BBB has closed 51 complaints against Zenith Financial Network in the past 3 years, with 15 complaints closed in the previous 12 months. Most Of those complaints alleged problems with billing and collections; several additional complaints also alleged problems with customer service. The BBB has posted an Alert on ZFN profile page. Since April 2015, the Consumer Financial Protection Bureau (CFPB) has closed 27 complaints against ZFN. Justia lists at least 8 cases of civil litigation involving ZFN.
Zenith Financial Network, LLC
1489 W. Palmetto Park Rd., Suite 360
Boca Raton, FL 33486
Telephone: (888) 591-3861
It is illegal for a debt collector to threaten to sue you or garnish your wages. It is also unlikely ZFN would sue you for a debt you may not owe or they cannot validate. However, debt collection agencies are known to have summoned debtors to court and garnish wages after a default judgement. Contacting an attorney BEFORE this could possibly happen would be a smart move. We’ve helped thousands of consumers fight back against unscrupulous debt collection harassers. Find out if we can help you too today!
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Absolutely. Here are some Sample Complaints
The BBB has posted an Alert on Zenith Financial Network’s profile page warning site visitors about potential problems. The Alert states:
“BBB files contain a pattern of complaints from consumers that allege harassing phone calls using scare tactics regarding debt.
“On May 21, 2018 BBB sent correspondence to ZFN requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.
“On June 1st, 2018 ZFN provided the following response: ‘We deal with more than 25,000 phone calls in a week. Our representatives take verbal abuse, deal with foul language, and consumers being constantly belligerent towards them. We answer and research all complaints against this company within a timely fashion and will continue to do so. Unfortunately, as a consumer collection agency complaints are a hazard of the business. I will continue to work with our staff to try to improve on this.’
“BBB will continue to monitor and update the company’s report as needed.”
In June 2016, a complainant indicated that he had been contacted by a Zenith Financial Network representative who was “very rude and… a bit deceitful in their introduction and greeting.” The complainant stated that the first time ZFN called him, he had no idea who they were because the representative “was very rude and short with everything he said, … proceeded to indicate the client they were representing, and then immediately went into threatening tactics that if the complainant didn’t pay the balance on the account, he would be hit with legal actions.” The complainant stated that he did not “even have a chance to speak on his own behalf or explain anything… before the ZFN representative hung up on him after… indicating the complainant was taking up too much time by trying to create a dialogue about the situation.” The complainant called back and spoke to a manager, who “seemed like he would be a bit friendlier after the complainant explained what he had gone through with the first representative. But, after a minute, he started to get short and rude himself…and ultimately, that call also ended with” a hang-up. The complainant received 3 more calls, each entailing rude and aggressive misconduct followed by a hang-up, despite his insistence that “every time… he had spoken to this company he had been respectful and diplomatic.” In addition, he claimed that the ZFN representatives had failed to identify themselves and gave the impression that they were a law firm rather than a collection agency. In its response, ZFN indicated that they had closed the file and would discipline the employees responsible for the misconduct.
The Fair Debt Collections Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA) are enforced by the Federal Trade Commission (FTC) and the Consumer Financial Protection Bureau (CFPB).
The FDCPA regulates the behavior of collection agencies by prohibiting actions such as the use of abusive or threatening language; harassment; or the use of false or misleading information to collect a debt.
The FCRA regulates how collection agencies and creditors report delinquent debts to credit reporting agencies. Additional consumer protection laws include the Telephone Consumer Protection Act (TCPA) and the Consumer Financial Protection Act (CFPA). The complaint above illustrates how these laws can be extremely effective tools to hold accountable collection agencies who fail to adhere to their provisions.
These laws also provide individuals with a means to seek monetary damages in court. For example, the FDCPA allows consumers who have been violated to recover damages of up to $1,000, plus attorney fees and court costs.
Seek legal assistance to find the relief you may be entitled to if you are having difficulty resolving disputes with a debt collection agency
Your debt harassment checklist:
- You are receiving multiple calls per week from third party collection agencies
- You are receiving early morning or late night calls from debt collectors
- You are receiving calls at work from a debt collection agency
- Debt collectors are calling your friends, neighbors, or coworkers
- Collectors are threatening you with violence, lawsuit, or arrest
- A debt collector attempts to collect more than you owe
- You are being threatened with negative credit reporting
- A debt collector attempts to intimidate you
- Criminal accusations are being made towards you
- Use of obscene language during an attempt to collect
- Automated robocalls are being made to your phone in an attempt to collect
If you’ve been harassed by debt collectors and even one of these has happened to you, we can help. We will fight for your rights.
We can make them STOP!✋
The Lemberg Law legal team is committed to holding debt collectors accountable, so complete our form for a FREE case evaluation, or call 844-685-9200 NOW.
What Our Clients are Saying
“Thank you Lemberg Law!!! Harassed non-stop by rude collectors. My attorney was speedy and polite, really knew what she was doing. They took my call, asked what was going on, never interrupted, and were extremely patient. I knew what was going on every step of the way. They got the calls to stop and sent me a check in the mail as promised. I even paid off my debt with the settlement! Ha!.”
“I don’t know if I’d call it a miracle like some of these other people, but whatever it is, they did it right. Exactly what you are looking for in a law firm: professional, polite, and efficient. They know what they are doing, and usually have a check waiting for you at the end. As a professional myself, I know how to spot competence and these guys have it. I recommend Lemberg Law”
“Recommend them highly. Quick to settle my claim, polite, diplomatic, and advocated aggressively on my behalf. Very professional, would gladly use them again.”
“Thank you for standing with me Lemberg Law. I was so afraid I could lose my job because of a caller who called my job number 4 hours straight back to back. He not only harassed and threatened me but also abused workmates who received the call when I wasn’t around. Since I solicited for your services, I’ve had a peace of mind, and I’m happy because of the few dollars I got as a settlement.”
We can absolutely help. Call us today.
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